Raluca Cohal

Experience

• 

  MIND CTI

  Feb 2015 - Apr 2021

  - Coordinated and led a team of Technical Support Engineers, providing guidance and support to ensure timely and effective resolution of technical issues.- Collaborated closely with R&D, testing, and other departments to address complex technical challenges and deliver high-quality solutions to customers.- Utilized UNIX/Linux environments and relational databases to troubleshoot and resolve technical issues efficiently.- Fostered a collaborative and open-minded team environment, encouraging innovative solutions and continuous learning. Show less Coordinated and led a team of Technical Support Engineers, providing guidance and support to ensure timely and effective resolution of technical issues. Collaborated closely with R&D, testing, and other departments to address complex technical challenges and deliver high-quality solutions to customers. Utilized UNIX/Linux environments and relational databases to troubleshoot and resolve technical issues efficiently. Fostered a collaborative and open-minded team environment, encouraging innovative solutions and continuous learning. Show less

  • Technical Support Team Leader

    Aug 2019 - Apr 2021

  • Technical Support Team Lead

    Aug 2019 - Apr 2021

  • Technical Support Engineer

    Feb 2015 - Apr 2021
• 

  ASSIST Software

  Apr 2021 - now

  Project Manager

  - Led cross-functional teams of 5–30 members, including developers, QA, UI/UX designers, 3D artists and animators, sound artists, product owners, and account managers, ensuring smooth collaboration across sub-teams.- Managed IT/software projects using Agile (Scrum/Kanban) methodologies, overseeing sprint planning, daily stand-ups, retrospectives, and backlog prioritization.- Coordinated with stakeholders through regular meetings and progress reports, maintaining transparency and alignment on project goals.- Planned, estimated, and tracked project tasks and timelines using Jira, Confluence, or Redmine, delivering projects on time and within scope.- Facilitated team productivity and communication, fostering an environment open to challenges and innovative solutions. Show less