Noah Waddell

Experience

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  24-7 Intouch

  Apr 2019 - Jul 2022

  Customer Service Representative

  Customer service representative. Managed large amounts of inbound and outbound calls in a timely manner in both English and Spanish; identifying customers’ needs, clarify information, research every issue and providing solutions and reconizing opportunities to upsell companies products and services.

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  Conduent Guatemala

  Jul 2022 - Jan 2024

  Royal Caribbean Customer service representative

  Guest service representative for Royal Caribbean and Celebrity Cruises. Specialist in ground to sea services.

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  Covenant Roofing and Construction, LLC

  May 2023 - Jan 2024

  Project Manager

  Planned and managed multiple large roof projects replacing new roofs with high quality product. Provided communication and coordination between the job site and office. Supervised and lead 1 to 2 crews or more on a daily basis assuring the project was being built in a timely manner and that it exceeded the building code requirements while keeping homeowners in communication and up to date with the job progress. Transported materials needed for each job. Reviewed work in progress to assure schedules are being maintained and made necessary decisions to keep production moving forward. Measured roofs giving an accurate measurement in order to complete the job with minimum waist. Scheduled inspections for jobs. Inspected jobs that were completed, that they pass the local inspection requirements. Kept an organized file for each job with proper documentation. Dealt with multiple collections for large sums of money upon job completions on a daily basis, showing great customer service and assuring customer satisfaction with each job. Met weekly financial goals for production. Recruited and trained crews needed for jobs. Kept inventory of materials and managed the warehouse. Show less

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  3MG Roofing and Solar

  Jan 2024 - Jul 2024

  Roofing sales representative

  Roofing sales representative for 3MG Roofing and Solar

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  Tech Systems Roofing

  May 2024 - now

  Project Manager