Gilberto Pacce

Experience

• 

  Ftec Faculdades

  Feb 2014 - Jan 2017

  Software Development Intern

  Requirements gathering with customers, prototyping, development of institutional sites, using html, css and javascript, along with frameworks such as bootstrap.

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  Dell

  Jul 2014 - now

  As a Software Engineer, I am responsible for designing and managing customized software solutions that seamlessly integrate with Adobe Campaign Classic. Leveraging HTML/CSS and JavaScript, I establish connections between platforms. My key responsibilities include designing, testing, and maintaining these solutions, ensuring compliance with rigorous standards for security, scalability, and performance optimization.In addition, I collaborate closely with developers, project managers, and stakeholders to define requirements, develop solutions, and deliver successful projects within specified timelines and budgets. My role also involves effectively resolving technical issues related to both Adobe Campaign Classic and the customized software solutions associated with it. Show less In my role as a staff member, I provided support to frontline analysts dealing with complex issues that necessitate special approvals and service monitoring. I review and verify solutions delivered to end customers in both the Consumer and Enterprise segments. Additionally, I offer constructive feedback to team members to enhance continuous improvement and ensure accurate problem resolution. I am involved in the development of training programs and projects to facilitate professional growth. Furthermore, I contribute to process improvement initiatives and logistical enhancements, enhancing the overall customer service experience. Show less I provided technical support to customers via chat and email for Dell equipment in the Consumer and Commercial segments, covering Desktops, Notebooks, and Workstations. My responsibilities include monitoring and managing support calls to ensure timely solutions, adhering to applicable standards, and fostering a safe work environment. I actively identify issues, analyze information, and propose optimal solutions. Additionally, I participate in meetings with supervisors and team members, suggesting improvements to enhance efficiency and service quality as needed. Show less I provided technical support to customers via chat and email for Dell equipment in the Consumer and Commercial segments, covering Desktops, Notebooks, and Workstations. My responsibilities include monitoring and managing support calls to ensure timely solutions, adhering to applicable standards, and fostering a safe work environment. I actively identify issues, analyze information, and propose optimal solutions. Additionally, I participate in meetings with supervisors and team members, suggesting improvements to enhance efficiency and service quality as needed. Show less I provided technical support to customers via chat and email for Dell equipment in the Consumer and Commercial segments, covering Desktops, Notebooks, and Workstations. My responsibilities include monitoring and managing support calls to ensure timely solutions, adhering to applicable standards, and fostering a safe work environment. I actively identify issues, analyze information, and propose optimal solutions. Additionally, I participate in meetings with supervisors and team members, suggesting improvements to enhance efficiency and service quality as needed. Show less

  • Software Engineer

    Oct 2021 - now

  • Techinal Support Engineer

    Dec 2019 - Oct 2021

  • Senior Technical Support Engineer

    Jan 2019 - Nov 2019

  • Technical Support Especialist

    Jan 2015 - Dec 2018

  • Techinal Support Intern

    Jul 2014 - Dec 2014