Luis E. García Saavedra

Experience

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  Gobierno de Chile

  Nov 2001 - May 2010

  Productor de Eventos, Cumbres de Gobierno y Giras Artísticas Nacionales e Internacionales

  Miembro del equipo de producción, responsable de la implementación técnica de servicios de conectividad y comunicación.Productor General de giras nacionales de artistas, bandas y compañías extranjeras que visitaron Chile en el marco de las actividades del Bicentenario. Delegaciones procedentes de: Suiza, Holanda, Grecia, Israel, Palestina, Estados Unidos, Canadá, China, Ecuador y Colombia.Gestión y coordinación de locaciones, fichas técnicas, traslados, hotelería, actos sociales, conferencias de prensa, entrevistas y difusión en 24 ciudades y comunas de Chile.2002 Conferencia de las partes CITES Cop 122003 Asamblea de la Unión Interparlamentaria de las Naciones2004 Foro de Cooperación Económica de Asia-Pacífico APEC2006 Encuentro de Ministros de Educación OCDE2010 Giras Artisticas del Bicentenario de Chile Show less

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  AZ PROJECTS&BTL

  May 2010 - Dec 2012

  General Producer of Corporate, Commercial and Social Events

  In charge of multiple corporate and social events in Santiago de Chile and the main regional capitals. Activations, BTL campaigns, store openings, product launches, loyalty events, expos, seminars, conferences, etc. Leading work teams in management, budgets, supervision, implementation, assembly and development of all activities.

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  Acción Total

  Dec 2012 - Nov 2014

  Sports Events Producer

  In charge of the areas of Management, Logistics and Coordination of all services related to the development of the 2014 Street Soccer World Cup, which brought more than 900 athletes from 45 countries during 15 days in Santiago, Chile.Producer First Copa América de Fútbol Calle Chile 2013, with the participation of USA, Mexico, Brazil, Argentina, Perú, Costa Rica and Chile. Management of: Hotel reservations, air tickets, transfers, general budgets, assembly logistics, security, cleaning, medical support, food, city tours, social, cultural and artistic activities. Animation of opening and closing ceremonies. Producer of National Street Soccer Tours (2013 and 2014) in several cities of northen, center and south of Chile. Coordination with government, regional and academic entities. Information, recruitment and registration of teams Show less

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  Sheraton Hotels & Resorts

  Nov 2014 - Apr 2016

  Events and Banquets Supervisor

  As part of the AA&BB Supervisors team, I specialized in directing, coordinating and training the staff of in-plant and external waiters/waitresses and assembly team. I improved standards of personal presentation, quality services and customer success.I optimized the use of all available resources front of the house and back of the house.I provided support in the implementation of continuous improvement programs in the Hotel's bars and restaurants.

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  DoubleTree by Hilton

  Apr 2016 - May 2019

  Responsible for the Events and Banquets Area. With my management, a comprehensive service model was implemented according to the client's profile and their needs. This led us to positionate in the first place for event sales in the sector (Sanhattan) and in the same period I led the opening of Weddings Banquets and Outside Catering services.During 2018 and 2019 we obtained 9 distinctions from Hilton Worldwide Corporate in: Excellence in Service, Customer Experience, Overall Experience, Continuous Improvement and Outstanding in Q&A. Show less

  • Events and Banquets Manager

    Apr 2017 - May 2019

  • Events and Banquets Supervisor

    Apr 2016 - Mar 2017
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  Grupo Gastronómico S.A.

  Jul 2019 - Sept 2021

  Unit Manager

  Responsible for designing and managing the customer service and delivery model. With the implementation and standardization of the model, I achieved an increase in customer satisfaction (91%), loyalty (76%) and a sustained increase in sales (23%). (Own research and monthly sales analysis). Across the most critical period of Covid pandemic, we consolidated a Delivery service that placed us at the top 5 of most requested restaurants at the eastern area.

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  Patio Bellavista

  Oct 2021 - Mar 2022

  Gastronomic Project Advisor

  Restructuring of all staff, equipment, infrastructure and work plans for the areas: kitchen, lounges and bars. Definition, development and implementation of maintenance programs, equipment replacement, procedures, service standards, teams training, updating menus and scheduling events.

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  Hotel Atlântico Búzios Convention

  Aug 2022 - Aug 2023

  Restaurant Manager

  Responsible for service and sales of the Restaurant & Bar with peaks of 500 guests per day. Breakfast, lunch, dinner and special celebration or events services. Implementation of service models, standardization of setups, selection and training of employees and external staff. Handling and resolving special requirements and complaints.

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  Madame Bardot Pizza Bar & Restaurante

  Oct 2023 - now

  Restaurant Service Host

  Rated 4.6/5 on Google (4,4k rev) and 4.5/5 (1,2k rev) on Trip Advisor, winning a Travelers’ Choice Awards 2024. Responsible for setup and “à la Carte” service for 200 guests, achieving individual monthly net sales between R$65k/R$110k during the low/high season.Coordination and service of special events, weddings, celebrations, corporate meetings, parties and receptions for cruise passengers and crews.