Leo Poelstra

Experience

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  Prosel

  May 2005 - Jun 2006

  Profesor trainee

  Computer / English Basics

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  Teletech - Hewlett Packard

  Aug 2007 - Sept 2008

  Tier 1 - Front Line Technical Support for Hewlett Packard.

  Desktop Support Level 1 for Hewlett-Packard (USA customers)HP Technical support gives assistance to HP Customers on technical issues.Respond and manage inbound calls from clients, performing troubleshooting on HP Customers' PC issues, call logging, performing help desk procedures improving and developing excellent customer service skills

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  Agro Kom Kawa S.R.L.

  Oct 2010 - Apr 2011

  Creative Director.

  Responsible of merchandise, corporative logos redesign, marketing, web design, Advertising y and Statistical analysis.

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  Moravia

  Jul 2011 - Jan 2013

  Job Description: project coordination of printed and multimedia content.Training, back up documentation and tests for new team members and Freelancers. Complete hire process for new QA Specialists (from pool, interviews, test and training) to help engineers improving Final files quality.Skills developed:- Self management: Full ownership of projects, working with superiors, tracking and documentation of instruction, prioritization of tasks and time management.- Risk/issue management: proactive approach for known risks and possible issues, mitigation/contingency plans. Planning in advance.- Deadline accomplishment: long-term multimedia projects. Usage of planning tools (MS Project, with client-specific requirements, and internal tracking VMware tools: XTS, Ontram) - Responsible for final quality checks before delivery to the Client.- Attitude and team work: among the team- Accuracy in communication.- Creation of Revenues and spends for vendor resources.- Participates in the hiring process, creation of PO for Freelancers. Creation of tracking to measures and monitors work of his/her productivity. Show less Job Description: Creation from scratch of articles that contains pertinent information of the Microsoft Knowledge Base that help final users to troubleshoot the issues they may experience, from basics to advanced issues with of computers and peripherals.Skills developed:- Content Management. Content Creation, update and localization of online articles in Bemix (HTML encoding of a Microsoft Platform).- Lead and coordination of the team of engineers and Freelancers.- Documentation and training of processes.- Request localization of KB articles from customer's internal workflow to localization team and external localization vendors.- Working with schedules, communication with translators, reviewers and engineers’ team, MLS and BPG also involved. Show less

  • Localization Engineer: VMware account

    Jan 2012 - Jan 2013

  • Test Engineer: multimedia content creation for Microsoft.

    Jan 2011 - Jan 2012

  • Freelance: Microsoft Screen-shooting

    Jul 2011 - Dec 2011
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  Moravia

  Jul 2014 - Oct 2018

  Job Description: Content creation, modification and maintenance.Project Lead coordination, schedule, development and completition. Skills developed: - Technical Content Management Lead at a client premises.- Preparation of content from scratch using HTML, CSS, XML and Javascript coding.- Represent and backup of the company at meetings with the client. Being able to coordinate, communicate and cooperate with a several teams in different time zones.- Content localization for a large worldwide languages in several formats (webpages, letters, emails, KB, etc).- Project Lead: Principal Point of Contact with Client. New projects handling, Team lead coordination, assuring the work is being performed correctly, according to the project specific instructions, per deadlines and customers' quality requirements.- Performance monitoring of the team, working closely to on training and skill development.- Daily monitoring of progress on the project, generating weekly reports to client. Show less Localization Lead for Secret Inc. and actually on Medical Accounts: LifeSciences (Edwards, Grand Thorton, Amgen, AcuFocus, RCCG and Wenzel Spine). Job Description: providing support to medical accounts that requires both professionalism and compromise. Entire project coordination, scheduling, foreseeing possible risks, generating financial reports and creation/invoice of PO for vendors.Skills developed:- Cooperation with the project manager on the technical preparation phase of the project, from Sales stage to its realization and final evaluation of the project.- Cooperate and communicate with a remote team in a different time zone.- Can act as superiors' backup in non-financial matters, create and control Quotes, project budget, PO creation and invoicing.- Leads the implementation of new customers' and company tools, their testing and provides professional feedback.- Daily status report to Management team in a different time zone.- Supervises technical processes in terms of quality and productivity of the assigned team. Show less

  • Content Manager Team Lead

    May 2015 - Oct 2018

  • Localization Lead Jr.

    Jul 2014 - Oct 2018
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  RWS Moravia

  Oct 2018 - Apr 2019

  Content Manager Team Lead

  - Project Team Manager: Primary point of contact for one ongoing project divisions, that works under the program management leadership of the Client Services Manager for an important account.Responsible of the core production of multiple projects simultaneously, managing accountable resources, coordinating, monitoring and making possible successful and timely deliveries of the team.Working closely with the client to maximize its satisfaction and ensure quality. Ultimately, responsible to customer business needs and goals.Daily routines: Work independently with a full responsibility for the project division, constantly coming up with new methods to keep everything well organized being able to optimize time.Organize, assign, measure and monitor work of team members. Identifies risks and inefficiencies in processes, suggesting new workflows, creating automation tools, while daily coaching, making possible a great work environment for the team. Show less

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  GoodFolk Agency

  Aug 2020 - Mar 2024

  Project Manager

  Coordination experience of several multidisciplinar teams (from IT, testing, design, localization, development), being the main point of contact between team, developers, scrum master, client success manager and client.

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  Rockstar Coders

  Aug 2020 - now

  The Director role involves leading and managing a team to achieve common goals through inspiration, effective delegation, and strategic planning. It requires organizing full-time employees to support customer operations, anticipating future needs, and serving as a role model for professional development. The role also entails analyzing operational efficiencies, facilitating process improvements, developing key performance indicators, and providing insights for future planning. Additionally, it involves partnering with senior leads and managers to ensure quality, align on objectives, and collaborate on staffing, process improvements, training, and reviews. Show less Ability to oversee project engagements across multiple platforms and clients. Able to fully synthesize and process project requirements across all stages of the project, being able to identify project risks Strong project methodologies (resourcing, tasks management, communication and software development) in a consistently and effectively manner, implementing PMI / Agile Methodologies and Lean Management. Migration experience of different platforms and cross-functional testing implementation. Show less

  • Director

    Mar 2024 - now

  • Senior Project Manager

    Aug 2020 - Mar 2024