Meredith Wikstrom, MA, PMP

Experience

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  American Association of Clinical Endocrinology (AACE)

  Feb 2010 - Sept 2015

  Learning Technology & Online Education Manager

  ◆ Ensured compliance of accreditation standards for over 90 continuing medical education activities a year by evangelizing implementation best practices.◆ Improved the development process and quality of education through application of instructional systems design.

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  American College of Rheumatology

  Sept 2015 - Nov 2018

  Director of Online Education

  ◆ Streamlined global access for 13,000 learners through a software integration, video product launch, and Salesforce transition with budgets up to $580,000.

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  General Assembly

  Dec 2018 - Mar 2019

  User Experience Designer

  ◆ Showcased proficiency in translating design theory into practical real-world applications by applying UX design principles to hands-on projects in a 10-week, 700+ hour, in-person bootcamp.◆ Boosted website engagement for the Georgia Innocence Project, a local non-profit, through responsive design and information architecture as part of 4-person team.

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  Betta Innovations, LLC

  Mar 2019 - Apr 2019

  User Experience Design Intern

  ◆ Improved project efficiency and enhanced handoffs between design and development teams by training teammates in Agile project management for website redesigns in a 5-week team-based setting.

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  Motionworks AI Inc.

  Apr 2019 - Jun 2019

  UX Design Contractor

  ◆ Enabled sales teams of one of the largest outdoor advertising companies to deliver exceptional customer experience by infusing a user-focused approach to conceptualizing a proposal process for a national sales tool through process flows and wireframes.

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  CGI

  Jul 2019 - now

  ◆ Manage product development and design strategy for an internal market research platform within the pharmaceutical industry, resulting in improved user experience and increased user retention.◆ Nominated to participate in an internal women’s leadership program to build critical skills for effective client engagement and career advancement.◆ Led a global, cross-functional team of 20 members under C-suite to create a strategy and roadmap for optimizing internal communications for over 90,000 consultants across a decentralized organization of ten strategic business units.◆ Designed and managed the Human-Centered Design Practice Internship for 22 interns and mentors two years in a row, including program development, interviewing and intern selection, mentor recruitment and management, and client project selection.◆ Spearheaded a U.S.-wide engagement initiative for a predominantly-remote design practice of 140+ designers, resulting in increased morale and enhanced connectivity across seven local metros. Show less ◆ Optimized the commercial banking lending process utilizing existing technology as the lead designer of a centralized data management collection through a 12-week strategy engagement.◆ Pioneered the development of DE&I metrics reports for two strategic business units, empowering over 10,000 employees to connect with DE&I initiatives through compelling illustrations and data visualization. Fostered a more inclusive workplace culture and facilitated informed decision making at the leadership level.◆ Collaborated as a key member of a 6-person team to redesign the treasury management call center experience, leveraging interviews, workshops, and solution validation techniques enabling agents to deliver highly personalized service to B2B customers and resulting in improved customer satisfaction and retention rates. Show less

  • Senior Experience Design Consultant

    Jul 2022 - now

  • Experience Design Consultant

    Jul 2019 - Jul 2022
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  Technology Association of Georgia

  Sept 2022 - Sept 2023

  Pathways to Leadership Contributor

  ◆ Nominated to participate in a 12-month leadership development program of 20 individuals through monthly sessions with local tech executives and further discussion in monthly forums and small group discussions.◆ Coached a team of 5 unfamiliar with the UX research process and led project management of our small group's strategy project for the Atlanta Housing Authority, the program's chosen community non-profit.◆ Crafted a strategy optimization vision book for the Atlanta Housing Authority's ACCESS program (internet, devices, and training) that bolstered the existing framework and provided ways to measure program success through a participant-first approach. Show less