Collin D'Souza

Experience

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  Grand Hyatt Mumbai

  Jan 2008 - Mar 2009

  Associate
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  Taj Hotels Palaces Resorts Safaris

  Mar 2009 - Sept 2010

  Sr. Associate
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  Foodlink Services India

  Oct 2010 - Jul 2011

  Supervisor
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  Sodexo

  Aug 2011 - Oct 2013

  Assistant Hospitality Manager

  • Managed day-to-day operations, menu planning, and food testing to ensure high-quality service• Supervised on-site teams to maintain standards of quality, cost, and presentation of food• Conducted hygiene & safety audits regularly to ensure compliance with regulations• Collaborated with QHSE and H&FS Teams to implement policies and processes

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  Le Pain Quotidien

  Dec 2013 - Mar 2014

  Assistant Restaurant Manager

  • Managed daily front & back of the house restaurant operations to ensure sales, profitability, and budgeting goals were met.• Led recruitment, training, and supervision of staff to maintain high standards of service and compliance with regulations.• Coordinated with customers, suppliers, and licensing authorities to resolve queries and enhance customer satisfaction.

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  The Arambhan Group

  Oct 2014 - Mar 2015

  Assistant Restaurant Manager

  • Managed daily front & back of the house restaurant operations to ensure sales, profitability, and budgeting goals were met.• Led recruitment, training, and supervision of staff to maintain high standards of service and compliance with regulations.• Analyzed food & beverage quality regularly, created new bar recipes, and implemented promotions to increase brand visibility.

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  CBRE

  May 2015 - Jun 2018

  Manager - Food & Beverage

  • Conducted facility rounds daily to ensure site upkeep, set target dates for teams, and organized weekly review meetings for snag closure.• Monitored operational costs, implemented cost control processes, and conducted hygiene & food safety audits to improve critical points.• Managed inventory tracking, reviewed food & beverage costs, and administered event arrangements, invoicing, and financial duties.

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  JBCN Education

  Jul 2018 - Oct 2019

  Food & Beverage Manager

  • Supervised Food & Beverage and Housekeeping staff, managing operations and resolving complaints.• Interacted with Municipal Corporations & regulatory departments, ensuring compliance.• Conducted monthly Food Committee meetings, addressing grievances and suggesting solutions.• Managed vendors, negotiated contracts, and maintained budget and MIS for the year.

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  CBRE

  Dec 2019 - Nov 2022

  Facility Manager

  • Managed all facility operations and manpower of 3rd party soft services teams, ensuring property upkeep and setting target dates for teams.• Organized weekly review meetings to address site snags and achieve closure, tracking revenue from food and retail outlets within the property.• Successfully implemented 5s system across the property, leading to improved operational efficiency and cost control.

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  Fresh & Honest

  Nov 2022 - Feb 2025

  Operations Manager

  • Managed operations for B2B business for Fresh & Honest - Lavazza, overseeing operations across Food Service, Office Coffee Solutions & Vending channels.• Conducted monthly review meetings to monitor regional performance and oversee existing customer agreements, renewals & negotiations.• Administered HR processes, managed budget for administrative expenses, and ensured compliance with legal and regulatory requirements.