Iulian Florescu

Experience

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  BRD Finance

  Nov 2006 - Aug 2008

  Credits Operator

  My career started with this first experience. Being at the beginning of the 3rd year at the University, I had this chance to be hired by BRD Finance IFN. A long journey was waiting for me to begin, this experience brought me to the beginning of my professional maturity. Here I've learned to make the transition from stubbornness to professional responsibility.During this time, my main responsibilities were:- Developing customer relationships;- Advising clients;- Overseeing risk and optimize return on customer relationships;- Loyal customers by services;- Analysis of customer documents, preparing and analyzing credit files;- Loans;- Counseling and resolving complaints in collaboration with management;- Preparation of progress reports. Show less

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  Intesa Sanpaolo Bank Romania

  Aug 2008 - Nov 2010

  Retail Officer

  At my career beginning, after I promoted bachelor’s degree, an opportunity arose, and that opportunity was called B.C. INTS. A new door has opened in front of me which given me a chance to start a bank career. I never thought my first job will give me access to a new family, because together with all my colleagues consider us a large family. The work environment was a relax one. Even if the pressure was quite high, here I learned to do everything with pleasure.Some of my responsibilities are mentioned the in the following rows:• Analysing the financial needs of retail customers• Transactional and direct bank products• Commercial interests and relationships with retail customers• Treasury services• Services self service• Private customer management procedures• Developing corporate customer relationships;• Overseeing risk and optimize return on customer relationships;• Analysis of customer documents, preparing and analyzing credit files;• Counselling and resolving complaints in collaboration with management;• Preparation of progress reports. Show less

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  UniCredit Tiriac Bank

  Dec 2010 - Mar 2011

  Unit Manager (Collective Bank Coordinator)

  This role reflects my ability of seller. My main role was to lead a direct sales agents team, intersecting with operational activity. For me was an opportunity to test a new way of interacting with customers which had different mindset that I was used to. Everything had to be done proactive.Below are described some of my main responsibilities during this nice and challenging experience:• Coordination, control and monitoring of team sales activity;• Monitoring portfolio of clients and potential clients in terms Fraud & Prevention and default rate (checking and quality assurance portfolio);• Organizing training sessions with the department coordinator Region in order to know the procedures, products and improve sales process for subordinate agencies;• Development of co-visits with the subordinate agents;• Improving the quality of the sales process;• Provide feedback about internal procedures and workflow to be improved or simplified;• Operational risk by ensuring prevention procedures in place, including through cooperation and exchange of information with the relevant structures of the bank;• Ensure timely and accurate submission of reports, complying with the rules and internal procedures and legislation. Show less

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  PANE COTTO DIVERS S.R.L.

  Jun 2011 - Jul 2012

  Administrator (my own business)

  It’s been a while when I tried to do something on my own, and I did. Even if I decided to close this experience to soon, it helped me to gain lot of knowledge what actually means to manage a business. Many administrative skills were learned dealing with local authorities and suppliers. My main responsibilities are shown below:• Representing the company to customers, suppliers, local authorities, and to other persons in contact for business;• Ensuring supply assets, supplies and services for the efficient delivery of business activity and settles administrative aspects of new projects;• Management company's headquarters;• Distribution of materials and supplies as budgets and rules;• Quality assurance of the employees working environment (physical conditions);• The confidentiality of the data they have access;• Use and storage in good conditions with special documents;• Involvement in solving crisis situations affecting the company;• HR specific activities (preparation / completion / termination of individual work operations in REVISAL recording and transmitting it to the ITM, etc.). Show less

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  S.C.ELECTRIC CONTROL S.R.L.

  Jan 2012 - Jan 2013

  Business Responsible Technician

  A completely new chapter has been marked by this period spent at Electric Control. Even if it was a small business (still is) in a small town, the shareholders managed to teach me many things related how to lead a team, how to drive people towards a purpose and to make them to believe everything is possible and helping them to believe in their self that any barrier can be eliminated. I had the chance to experiment every idea I had, or anyone would had. All were encouraged to apply whatever came to their minds.During this short experience, I had the chance to work as their employee outside the boundaries as subcontractor for Mercedes at their manufacture based in Hambach, Germany, another nice experience was with Volkswagen to their manufacture based in Wolfsburg, Germany.Some responsible I had, are described below:• Developing customer relationships;• Advising clients;• Overseeing risk and optimize return on customer relationships;• Loyal customers by services;• Counselling and resolving complaints in collaboration with management;• Preparation of progress reports;• Coordination and monitoring of staff;• Providing the necessary support (administrative, logistical, financial, human resources, etc.) to achieve maximum efficiency. Show less

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  OTP Bank Romania S.A.

  Apr 2014 - Apr 2016

  Multifunctional Advisor

  Another wonderful experience I have lived with OTP bank. At the beginning, OTP was a small bank like any other, being outside of Top 10 banks on Romania market, but after an inspired move on the market, it bought the entire Millennium bank package, thus propelling it to the top as one as the best acquisition.My experience was one challenging because I took part of fusion process, I was involved in the transition process where, with a large enthusiasm, I helped many people, coming from the old bank, to adopt the OTP’s vision, I’ve helped onboarding them to the new processes, technologies, customers portfolio, and so on.This role brought me several responsibilities such as the following: • Following a high-quality standard of service in terms of professionalism and flexibility, keeping in constant contact with the latest developments in this direction through support instruments available for sale from the Retail Department;• Handling all the administrative and contractual sale of products and services in accordance with the provisions in force, including verification of documents provided by customers;• Analysing customer credit files, ensure proper credit granting and constant monitoring on its evolution in accordance with the norms and handles communication with the customer throughout the duration of the credit agreement;• Launching of new development to customers, according to commercial initiatives proposed by the Retail Department;• Overseeing risk and rentability of customer relations; • Counselling and resolving complaints. Show less

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  Ericsson

  Apr 2016 - Mar 2017

  Change Management Coordinator

  Ericsson has given me the chance and trust allowing me to join in the IT environment. It didn’t take me too much to decide and, therefore, I have joined in this charming world of IT.My experience inside of ETR, even if it looks a short period, was quite enough to link relationships with many people from different areas (different departments, different countries, different external customers, and so on). I would say, Ericsson has managed to development me from many perspectives such as: attitude, communication, skills, customer orientation & satisfaction, and many others.I have tried to frame below few main responsibilities that I had to deal with:• To analyse all changes which may impact Ericsson customers' services within GSD responsibility, proposed within other departments, customers and partner markets;• Accountable for checking the level of quality of CRQs (documentation);• Support Change owners during the preparation of changes;• Support the change owner to verify all impact of changes to the operated services within Ericsson/ to collaborate with colleagues in technical specialist roles to ensure the change is accurately documented and the impact assessment is carried out;• Ensure that all change requests are properly evaluated and authorised by the relevant parties;• Monitor change performance ensuring that partners, 3rd parties and customers adhere to agreed change processes and protocols inside Ericsson;• Review all failed changes to support root cause analysis, identifying and proposing appropriate corrective actions within change management and operational teams;• Analyses and offers support for improvement actions across relevant support teams globally;• Establish and maintain effective working relationships with change governance and management teams across Ericsson and Local Ericsson's Partners. Show less

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  Vodafone

  Mar 2017 - Feb 2023

  After several years of Change Management experience, a new opportunity has occurred as IT Infrastructure Storage Administration Specialist. My new role helped me to surpass the barriers technical knowledge and allowing me to go more deeply into the IT systems managing. This new challenge gave me the chance to discover the entire show behind the stage where all the technical miracles are happening. I was challenged to switch from process thinking to technical thinking where lots of things make sense into innovative and logically way. Changing the role didn’t mean to abandoning the process, on the contrary. The previous experience helped me to fulfill the entire process starting with issue and route cause identifying, temporary workaround finding, developing and planning a technical solution meant to fix the issue, submitting the plan for approval raising a RFC through ICMS tool, and n the end implementing the technical solution.Below, there are few main responsibilities described:• Participating to all IT projects contributing to implementing of new SW solutions by defining the technical requirements, evaluation of different informatic solutions, testing of functionalities and implementing informatic apps/platforms.• Testing of new developed SW solutions and informatic programs which are tangent with data storage domain.• Assuring the support/documenting/execution in terms of SW upgrade activities for the data storage area.• Applying the professional development plan established by the management and assures the constant informing of direct manager regarding of evolution process and also highlighting zones where support is required in order to improve the learning process.• Delivering of specific internal processes documenting (ex. Change Management). Show less Once joined in the company, I have been assigned on Data Centre Infrastructure area. Here I must manage lots of interventions in the infrastructure network. This experience has helped me to improve several abilities (such as communication with people from different levels, analyzing a change from business and customers perspective by fulfilling their needs adding value, teamwork, etc). Some main responsibilities are described in the following:• Ensuring that all CRs are properly recorded in the Change Management tool (ITSM – Remedy)• Analysing and prioritizing the CRs• Impact analysis execution or control before approval of Request for Changes• Manage, check and evaluate the Change in order to mitigate the risks of change implementation • Change Collision identification and mitigation• Prepare related documentation for standard process exemptions• Inform in time all related parties when a change or planned work is to be executed• Provide performance reports, monitor, measure and report activities results• Trigger and drive improvements on the Change Management ProcessProactive:• Guiding the new colleagues • Technical and operational support for the team members • Applying continual improvements on the processes and ways of working Show less

  • IT Infrastructure Storage Administration Specialist

    Sept 2022 - Feb 2023

  • IT Infrastructure Change Manager

    Mar 2017 - Sept 2022
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  Siemens Energy

  Mar 2023 - now

  Change & Demand Manager

  Siemens Energy has proposed me a new opportunity as Change and Demand Manager. If I was familiarized with Change Management process, Demand Management was a new challenge for me, without hesitation I’ve decided to accept it.Joining to Siemens Energy I’ve discovered a new great people collective, always willing to support in whatever is needed. Also, I found a company oriented much more towards its employees’ wellbeing.Since I have joined in Siemens Energy, I’ve been welcomed with many encouragements to speak, ask, search, research, and act. Even though it hasn’t passed a long while since I’ve arrived, I can say Siemens Energy it’s a promise not for my professional development only, also for my personal development, I could say for my entire career path. Definitely, SE could be a great launchpad.Few main responsibilities described below:• Defining the Demand process and improving the existing ChM process.• Works with all interested parties to coordinate requests, meetings and events in the IT field.• Regularly aligns with global service owners regarding IT process compliance and improvement.• Works with the ServiceNow portal to manage key ITSM processes.• Adheres to Siemens Energy ITSM/ITIL processes globally. Show less