Eric Fisher, CPIM

Experience

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  Welch's

  Sept 1987 - Jul 2002

  Customer Service Team Member

  Successfully administered the order management process for a core customer group identified as essential to the success of the organization. Developed significant cross functional skills and assisted with collections and credit. Recognized as a go to resource for PC and networking issues. Proactively monitored work processes and implemented 25 initiatives for $300,000 in cost savings and improvements.

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  VNet

  Oct 2002 - Mar 2003

  Customer Support Specialist

  Responsible for proactively contacting customers to resolve technical and subscription issues. Required an advanced knowledge of Internet programs and customer service experience. Responsible for properly documenting issues into a call-tracking database, updating and maintaining the database, and for resolving customer issues in a timely and effective manner. Updated and maintained FAQ page for ISP web site. December 2002 sales contest winner.

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  Better Baked Foods/Schwans,Inc

  Mar 2003 - Jan 2019

  Customer Service/Supply Chain/Demand Planning Manager

  Directed and expertly managed all customer service operations, demand planning and B2B supply chain for $90MM organization. • Took steps to reduce on hand inventory by 27% will still maintaining a >99% line item fill rate.• Compiled external and internal forecasts to accurately forecast both short and long term sales achieving nine year accuracy of >98%.• Successfully managed the Customer Service department in order to increase fill rate from <95% to >99% rate over a two year period. Continued to manage order fulfillment to maintain >99% order fill rate over a nine period.• Authored, Implemented and published policy and procedure manual for Customer Service department. Show less

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  JTM Foods, LLC

  Jan 2019 - now

  Commercialization Manager