Pawan Kumar

Experience

• 

  Gamma Process Hub India Pvt Ltd

  Oct 2017 - May 2019

  Customer Experience Associate

  • Responsible for handling the customer over chat and providing them adequate solution to their queries. • Sharing Process Knowledge with the new hires and looking after their performance. • Mentoring team members and other mentors in order to help meeting the process deliverables. • Creating a log for all the new updates and sharing them with the team in a timely manner.

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  PeopleScout

  May 2019 - May 2022

  • Maintain effective communication with the clients both externals & internals is continuously on top of issues and follow proper escalation matrix. • Involved in training new hires in team into different & major processes • Involved in auditing, feedback sharing and data collating • Assigning and making sure that all the work is completed within TAT • Taking additional tasks and responsibilities to Ensure that all the projects should be completed before the deadline • Update SOP and escalations tracker timely with versions controls. • Experience of Sourcing, Screening and shortlisting candidates profile from the database, portals, and references.• Working with Wipro and TCS Client.• Handling end to end recruitment process.• Hands on experience with Job portal like Monster, Dice, Indeed, Ladders and CB.• Hands on experience with LinkedIn to find candidate and • Good experience in working across all IT technologies • Dealing with client in understanding the various requirements and check other details.• Sound Knowledge on complete US geography.• Good knowledge of W2, Corp -Corp US tax terms• Arranging interview schedules for the shortlisted candidates.• Screening the resumes based on technical skills, and communication skills and short-listing if it matches the requirement.• Coordinating the interviews between client and candidates effectively to make the event successful.• Creating & maintaining effective & efficient database for resourcing.• Responsible for full cycle of recruitment including direct sourcing activities, interviewing and negotiating the compensation packages. Show less • Responsible for the recruitment process of American Airlines & US Steel i.e., Sourcing (Indeed, CareerBuilder, LinkedIn, Affinix, Google), Posting (Create Templates and Posting), Screening, Interview Scheduling, Offer Generate & Initiate Onboarding, Pre-Employment Checks (Drug Test, Physical Agility Test, Fingerprints Test & Background Verification) and MSS (manager self service) • Assigning and making sure that all the work is completed within TAT • Ensure timely and accurate service delivery as per the client standards • Trained on all the major processes which involves decision making and established good working relationships with co-workers and manager • Actively coordination with the candidates regarding the hiring process & On-boarding • Confident in interactions with individuals of all levels and backgrounds• Worked closely with and negotiated contracts with Vendors, Search and Staffing Agencies.• Experience of full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned requirements from direct clients as well as third party vendor.• Hands on experience with IT requirement like Java Developer, Java Architect, Network Administrator, Business Analyst, SAP Consultant and etc.• Handling IT requirement of Exelon, Morgan Stanley, Con Edison, Canon and etc. Show less

  • Recruiter

    Jul 2021 - May 2022

  • Sr. Recruiting Coordinator

    May 2019 - Jun 2021
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  R1 RCM

  Aug 2022 - now

  Senior Associate - HR