Manuel Rios

Experience

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  Self-employed

  Aug 2004 - Feb 2008

  Independent Consultant

  MS VS.NET 2002/2003/2005 development.MS SQL 2000/2005 development. Data migration.System integration.MS Reporting Services and Crystal Reports.Programming/computer science tutor. Java development on Linux based systems.

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  Teknosolutions Systems Group, Inc.

  Feb 2008 - Dec 2008

  Software Engineer

  Update existing systems/reports/custom applications, reprogram with newer tools.System analysis.MS VS.NET 2005 and ASP.NET 2005 development.MS SQL 2005 development and some Oracle 10 experience.Crystal Reports.

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  Bluewater Defense, Inc.

  Dec 2008 - Feb 2010

  Programming Analyst

  Design and suggest innovative changes in application systems.Perform various tasks associated with application programming.Develop efficiency in the design and maintenance of data base resources besides managing various tasks related to data base management.Perform full range of works related to application analysis, design, and programming functions.Work towards understanding and modifying operating interrelationships between business applications and operating systems.Develop reports for suggesting designs for meeting network system requirements and selecting alternative measures to develop better security technologies.Develop, understand, improve operational and installation procedures for a wide range of requirements like communication systems, hardware, network, security and software storage.Understanding business process management and business requirementsHelpdesk management.Extensive MS VS.NET 2008 and ASP.NET 2008 development.Meet company goal: ISO 9001:2008 compliant.AD and network management.Setup email server Zimbra on Ubuntu.Employee hardware and software training. Show less

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  MSO of Puerto Rico, Inc.

  Apr 2010 - Apr 2011

  System Analyst

  Translate requirements of the client into highly technical and functional specifications.Determine the best solutions and testing them for both technical and business compatibility.Work with the software developers and other end users to ensure technical compatibility and user satisfaction.Work closely with the Business Analyst to create/implement solutions for business opportunities and/or problems.Analyze, document, and often develop solutions, methods, procedures, and systems for business opportunities and/or problems.Collect information to analyze and evaluate existing or proposed systems.Prepare detailed documentation such as flow charts and diagrams outlining systems capabilities and processes.Work as a team member with other technical staff, such as Infrastructure, Operations, Security, DBA, etc. to ensure connectivity and compatibility between systems.Maintain confidentiality with regard to the information being processed, stored or accessed.Identify opportunities that can improve efficiency of business processes.Provide programming for some in-house IT projects.Automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.Mentored other members of the team to comply with the project timeline and to ensure the deliverables. Assist client in business and technical research to comply with CMS standards and prepare for audits.Audited technical aspects of 3rd party processes/EDI. Show less

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  Newport News Public Schools

  Apr 2011 - Apr 2012

  ERP System Analyst

  Manage and maintain the 24/7 operation of the Business Office server room, onsite ERP related system hardware and peripheral components including Windows servers and enterprise class battery backup system.Install new or reconfigure existing servers, hardware, peripherals, services, settings, directories, and storage.Serve as financial/HR/PR ERP liaison for MUNIS ASP support staff for remote access, software issues, patches/updates, server software/hardware requirements, ftp transmissions, security, and other support issues.Provide system support for payroll/accounts payables check payments cycles and printing of checks.Support transmission of bank files.Manage the scheduling, storage, relay and delivery of employee payroll and vendor check advices.Provide technical/functional support for the financial/HR/PR ERP system.Provide technical support and manage web services for Student Activity Fund system, Print Shop Oce system, teacher recertification database, and archived HR/PR database.Schedule/monitor nightly backup and coordinate offsite backup data storage.Provide system administration support for NNPS Business Office Windows subdomain including user account creation, authentication, and maintenance.Create, schedule execution of, and maintain SQL Server scripts and DTS/DTSX packages as needed for conversion, import/export of data in the MUNIS system.Install and configure MUNIS/Tyler Content Manager/Crystal Reports/MS Reporting Services software/utilities.Diagnose and resolve MUNIS/Tyler Content Manager/Crystal Reports/MS Reporting Services software, performance, and printing issues.Develop reports using Crystal Reports/MS Reporting Services as needed and provide division wide support.Develop, document, and maintain system standards, installation and configuration procedures.Serve as the backup to the financial/HR/PR ERP system administrator.Model nondiscriminatory practices in all activities. Show less

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  ViaTech

  Apr 2012 - Sept 2013

  Systems Engineer/Application Architect

  Held Secret security Clearance.Deliver and operate business solutions in an enterprise environment. Implement, integrate, and support the DOD Army customer infrastructure with technical applications and related vendor software/hardware.Outsystems Agile Platform application quality assessment.

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  City of Charlotte

  Sept 2013 - Jan 2017

  ERP Systems Analyst/Technical Lead

  Respond effectively, promptly and accurately to daily user issues and requests while managing overlapping tasks. Work with peers to create an integrated planning effort for the ERP Support Center priorities and activities. Quantify potential impact of risks and risk events on the operation of the ERP System. Work closely with all ERP support staff to resolve issues, implement changes, evaluate performance.Actively engage in internal and external user groups to build an effective trouble shooting network and build/maintain business relationships. Thoroughly evaluate change requests to provide recommendations and options that are best for the business enterprise.Assist, resolve, counsel and train peers, ERP system users and stakeholders. Actively engage with team members and vendors to communicate status, share ideas, and maintain strong working relationships.Create accurate and complete specification documents and ensure that all documentation conforms to the ERP Support Center standards for content, format, location and retention. Administer various systems and software involved in the ERP System; ensuring ERP systems meet business requirements; modifying and adding modules and programs; installing and implementing third party software; collaborating with vendors; and creating and administering servers. Assess, maintain, test and update various systems and software by testing and evaluating new software and hardware systems; researching and troubleshooting issues; exploring new possible fixes, and completing regular preventative maintenance. Provide technical support by conducting and attending meetings with users; respondeto level 3 service requests; collaborate with personnel to determine appropriate strategies and solutions; coordinate with vendors; consult on business processes and system usePlan, execute and track testing results, system changes. Show less

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  Duke Energy Corporation

  Jan 2017 - Oct 2018

  Senior Technical System Analyst

  Full immersion into the Agile Methodology.Clarify technical requirements and influences decisions that lead to the right solutions.Build RnD models to fully test different hardware components, Input and output devices, readers.Design and program services and apps to interface with the main systems.Built a test bench to include different hardware components for RnD, testing, and quality assurance.Built several applications to further help the project team.High volume Image processing for badges.Image processing for badge office.Hardware interface tool via web services and administrative tools.Performance testing and 3rd party testing tools.Design, code, test, correct, and document complex programs and scripts.Engage with technology stakeholders in incident solution creation.Analyze technical documentation (Requirements, Design documents).Troubleshoot and debug technical issues in a variety of application environments.Provide Technical leadership and best practice guidance across all platforms.Create/Write processes for adoption across the team.Steward an application/project and the business processes supported; facilitate implementation of strategies, elimination of redundancies, and simplification of the application.Participate in planning sessions regarding application, hardware and software changes.Actively engaged in pre and post implementation reviews.Identify systems and technical constraints, potential technology risks, and document possible mitigation strategies for high complexity projects.Resolve complex/production issues identified in the system from a technical standpoint as part of life cycle management projects to maintain stability of the applications.Provide warranty period production support for applications in area of responsibility.Analyze and develop requirement for video analytics. Show less

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  Equitable

  Oct 2018 - Jan 2022

  Manager - IT Systems Analyst

  Obtain knowledge of business and technology practices and trends.Gather and analyze information and communicate recommendations to stakeholders.Design, code, test, debug and document a large range of technologies and systems such as Unqork.Use data analysis and data modeling tools.Use Agile backlog management tools.Serve as an important intermediary between business clients and other teams in the IT function.Play an important advocacy role for the business clients in all phases of the complex solution development lifecycle for each of the critical stages.Perform Complex analysis and works closely with the business clients to identify core business issues in order to map out possible solutions. The mapping is used to develop the business case for action, defining the need, the method and the benefits of proposed solutions to inplement in Unqork.Undertake complex analysis to develop the detailed user stories or requirements of the solution in order to satisfy the business need.Work closely with Architects and others on the applications development team to refine the solution design, methods and outcomes for solutions in Unqork.As the “eyes and ears” of the business, closely monitor progress to ensure that the emerging solution meets the demands of the user stories or requirement document. This may require the resolution of any conflicts arising due to any technical deviations from the agreed user stories or requirements.Work closely with the testing team, using the user stories or requirements document as a critical guide to ensure that issues are identified and fully resolved prior to roll out.Experience using and configuring Unqork. Integrations to web services, APIs, internal ETL systems, LexisNexis, Docusign. Configure forms, workflow, document templates, and XML formats within Unqork. Train business users and other technical colleagues. Participated in multiple Unqork vendor trainings. Show less

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  Duke Energy Corporation

  Mar 2022 - now

  Technical Lead