Eslam Ellithy

Experience

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  Hilton Worldwide

  Jun 2008 - May 2010

  Bartender

  i have been contributed with my colleagues to create new beverage list

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  Jaz Hotels, Resorts & Cruises

  May 2010 - Aug 2011

  Captain

  • Mix ingredients to prepare cocktails and other drinks. • Wash glassware and utensils after each use. • Pour wine and beer. • Collect payment and operate a cash register. • Serve food to customers seated at the bar. • Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products. • Determine when a customer has had too much alcohol. • Clean up after customers and clean work area. • Order and maintain liquor and bar supplies. • Arrange bottles and glasses to make attractive displays. • Ensures the standard of service, food and beverage Show less

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  InterContinental Hotels Group

  Jul 2011 - May 2014

  • taking the orders and ensure the standard• Supervise and participate in kitchen and dining area cleaning activities.• Resolve customer complaints regarding food service.• Train workers in food preparation, and in service, sanitation, and safety procedures.• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.• up selling and focusing customers’ needs. Show less

  • Head waiter at sakura japanese restaurant pre opening team at crowne plaza jeddah

    Jul 2011 - May 2014

  • In Room Dining Captain

    Jul 2011 - Jun 2012
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  InterContinental Hotels & Resorts

  Jul 2014 - Aug 2015

  Complex senior supervisor in Room Dining Intercontinental & Crowne plaza Dubai festival city

  • Managing two properties which is intercontinental in addition to crowne plaza festival city • Coaching ,6 captains and 45 waiters for both hotels • Focusing on (LQA) leading quality assurance as per IHG standard• Train workers in food preparation, and in service, sanitation, and safety procedures.• Coaching and train the staff by Focusing the weakness points of my staff and train them to improve it• Motivating the colleagues by the up selling program• Supporting my manager with sharing new ideas to improve the work ,revenue as well• Taking care of the heart beat results every months• Helping my manager to change the menu every year,,menu engineering as well.• Reducing the expenses and controlling the outlet cost• Resolve customer complaints regarding food service. Show less

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  St. Regis Hotels & Resorts

  Aug 2015 - Mar 2016

  Pre-opening Team ,Assistant Private Dining Manager

  •Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.•Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Private Dining Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation. •The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. •Ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services. •The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price. •Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. •Work harmoniously and professionally with co-workers and supervisors. •Attend regular operational meetings to ensure effective coordination and cooperation between departments. •Solicits employee feedback and reviews employee satisfaction to identify and address employee problems or concerns.•Celebrates successes and publicly recognizes the contributions of team members.•Ensure to comply with the grooming standard.•Ensure compliance with legislated health and safety requirements within the work place.•Conduct duties in a courteous, safe and efficient manner, in accordance with St. Regis Dubai policies and procedures, ensuring that the highest level of service and communication is maintained Show less

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  Rosewood Hotels & Resorts

  Apr 2016 - Dec 2017

  Pre -opening Team ,Outlets Manager

  • Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times, Handling 35 employees• Conduct regular training sessions with the assigned team in line with the departmental SOP’s• Evaluate the performance of the assigned team and initiate internal development and promotions• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line• with the opening hours• Handle the welcome and seating of arriving guests with the assistance of the• Hostess •Maintain a professional and friendly relationship with the outlet patrons• Establish and update the outlet’s database of regular guests• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and• maintenance standards• Be actively involved in the outlets promotional activities.• Conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g. guest care, service• Standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc. Ensure all Minibar operations are done promptly• Ensure proper handling of equipment to minimize breakages and losses.• In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks• Maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms• Monitor service activities in the in room dining, aiming for highest possible customer satisfaction Prepare and issue duty schedules for the respective team• Work in close co-operation with Kitchen, Stewarding, and Cashiers as well as other key service departments Work towards the successful 24hrs operation and ensure that telephones are always attended Show less

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  Cristal Hotels and Resorts,

  Jan 2018 - Dec 2019

  Pre -opening Team ,Food and Beverage Manager
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  RATING POINT

  Dec 2019 - Mar 2021

  Pre -opening Team ,Food & Beverage Manager
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  Muvi Cinemas

  Mar 2021 - now

  • Food & Beverage Compliance and Training Manager

    Mar 2023 - now

  • Food and Beverage VIP Manager

    Mar 2021 - Mar 2023