Patrick Desgrange

Experience

• 

  The Philadelphia Orchestra

  Aug 2003 - Dec 2003

  Marketing Intern

  -- Created visualizations for new pricing and rezoning strategies for Verizon Hall

• 

  Cincinnati Symphony Orchestra

  Oct 2004 - Aug 2006

  Customer Service Representative

  -- Engaged patrons in person, over the phone, and at concerts with superior service-- Increased patron engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase

• 

  Cincinnati Playhouse in the Park

  Apr 2005 - Feb 2022

  -- Planned, organized and implemented all performance and event set-up within Tessitura CRM for 16 consecutive seasons-- Performed most ETL functions for the company using custom SQL queries, lists, extractions and output sets for marketing campaigns, sales leads, ticket and renewal data, reports, triggered email campaigns, etc.-- Developed Tessitura Analytics reports and dashboards for all departments-- Managed all TNEW Admin setup for efficient online purchase paths-- Developed SSRS reports for automated sales and customer service reports-- Trained staff and wrote customized documentation to ensure all departments leveraged Tessitura efficiently according to their specific business needs/goals-- Lead technical analyst for Tessitura integrations such as payment processors, access control (Zebra scanners), WordFly and Revenue Management App-- Optimized transactional emails and digital tickets by customizing HTML templates using Razor markup language-- Kept the company up-to-date on Tessitura and technology upgrades through continuous training and classes including attending conferences Show less

  • Ticket System Administrator

    Aug 2008 - Feb 2022

  • Assistant Ticket Services Manager

    Aug 2006 - Aug 2008

  • Tickets Services Representative

    Apr 2005 - Aug 2006
• 

  Tessitura

  Feb 2023 - now

  Technical Consultant