Rinat Kaufman

Experience

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  Amdocs

  Oct 2000 - Feb 2006

  Software Developer

  Software code development in Cobol, C, Java, XML for Billing of Advertising and Media, Wireline and Wireless projects.Reviewed customer requirements, documented Impact Assessment and solution design documents.Produced test plans and test methodologies documentation; performed multiple test levels (unit test, function test, system test, integration test).Supported system installation and implementation on customer site.

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  Amdocs Inc.

  Aug 2006 - Aug 2008

  Systems Analyst

  After relocating from Israel to Canada and working on customer site, I was leading production activities of several Billing applications (General Ledger (GL), Account Payable (AP), Account Receivable (AR), Billing (BI) and Collection). Was responsible for designing and implementing solutions aimed to enhance the system, efforts of which were proven to be highly productive for the customer.Drove production release activities for data conversion, system integration and new platform migration. I was working closely with customer’s business team in order to suggest solutions for functional requirements. Show less

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  TELUS

  Aug 2008 - Nov 2011

  Promoted within the Project Office to manage LCD (Large Complex Deal) projects for Web Service Management Information System.Successfully delivered projects based on release criteria, on time and within budget using agile methodology by proactive management of scope, effort / cost, schedule, and quality. Continuously identified and mitigated underlying risks. Managed team members in multiple locations (Vancouver, Quebec, Alberta, India, Philippines) . Effectively managed the customer and the development teams in terms of scope management and change control by negotiating and communicating project constraints. Supervised development, test, deployment, and support. Communicated status with client, and resolved issues in a timely manner . Lead projects to production release, following release methodology (source code control, builds, defect tracking, system integration, release management) and designed detailed deployment plans for all environments. Show less Managed successful delivery and go live of monthly production releases for multiple projects and lead cross applications production readiness activities.By implementing process enhancements, I managed to reduce number of deployments back outs to zero, resulting in decreased production deployment windows and satisfied customers.Worked with multiple teams to solve customer issues and identified dependencies between the different teams and environments.Implemented communication strategy for internal and external messaging about releases.In addition was analyzing business requirements as a BSA and documenting functional requirements across multiple projects. Show less

  • IT Technical Project Manager

    Mar 2010 - Nov 2011

  • Business Systems Analyst & Release Manager

    Aug 2008 - Nov 2010
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  Ericsson

  Oct 2011 - Oct 2016

  R&D Project Manager

  Project Manager within the R&D project office, delivering projects from inception to completion, driving change management board, features planning board and various operational activities like IT cost reduction, Balance Score Card, internal and external audit activities, quality and performance improvements. Defined quality and performance metrics (KPI’s) that improved feature lead time, release predictability, productivity and products with quality on time by monitoring defects backlog, turnaround time, completion dates and roadblocks. Show less

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  Symantec

  Nov 2016 - Jan 2018

  Sr. Principal Program Manager

  Managed the Norton Core software delivery and Beta programs within the Norton IoT group (Gateway, Cloud, Mobile app).Created the overall project plan and was the key point of contact for all cross-functional teams for software deliverable. Initiated process enhancements within the SW development team for Change Management, Features Delivery Methods and Defects Management to improve efficiency and quality product delivery within the project timeline. This achievement included identifying duplication of work, adding review steps, documenting work procedures, setting up KPIs for performance tracking and reviewing feedback on a regular basis for continues improvements.Created an efficient streamlined process between Norton hardware, software, cross functional teams (legal, marketing, customer support, product management) and external vendors to improve the development effort by increasing communication, reporting and providing new monitoring tools.Drove day-to-day program activities to meet overall program objectives in an agile environment using Scrum and Kanban. Reviewed progress and changes daily , suggested trade-offs between engineering resources and operational improvements. Provided weekly updates and offered multiple level of status across a wide spectrum of individual contributors to executive management.Created Beta program from the ground up for the new product and managed total of 225 external testers. Show less

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  Proofpoint

  Jan 2018 - now

  Sr. Program Manager