Robyn Lyon

Experience

• 

  Dick's Sporting Goods

  Aug 2004 - Oct 2010

  Front End Coordinator
• 

  Smoothie King

  Dec 2010 - now

  Store Manager
• 

  Smoothie King (SKFI)

  Jan 2013 - now

  Area Manager

  » Managed schedules, organized office functions, over saw daily operations for 3 locations with 50+ employees.» Hired and trained team members, shift leads, assistant and store managers.» Provided frequent customer service and developed interpersonal relationships with guests.» Was an intermediate between corporate and the owners.» Answered, screened and redirected telephone calls with professionalism and efficiency.» Regularly handled $20,000 cash deposits.» Held weekly business meetings as well as monthly manager meetings» Coordinated and executed catering events.» Resolved customer complaints with great decorum and tact.» Managed social media accounts and special offers.» Upheld brand standards.» Influenced team building and created a fun and professional work environment.» Placed orders for retail and daily product with more than 6 venders» Gave charitable donations; including gift cards, raffles, products and services.» Delivered product to and from locations.» Managed and delivered payroll.» Managed labor percentage» Developed marketing strategies to drive in business. Show less