Aaron Galang

Experience

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  ZMG Ward Howell

  Nov 2010 - Mar 2011

  Intern/Student Apprenticeship

  Conducted executive searches for multiple BPO, IT and Shared Services with positions ranging from entry level to experienced candidates (Mid level).Profiles handled:Contact center agents (Mainly for Voice accounts)Jr. Team Leads/Sr. Team LeadsQuality Assurance SpecialistsTrainersCommunications CoachesCreated profiles for each candidate interviewed and screened following the the recruitment processes.

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  Accenture

  Sept 2011 - Aug 2018

  February 2016 to September 2016: KT (Knowledge Transfer) Support for a German Multinational company working with the Infrastructure Outsourcing processes. Consolidates, tracks all on-going knowledge transitions from SMEs to Accenture and makes sure that all process documentation are determined and all issues raised prior go-live of the Project including SRT (Service Rehearsal Training) and Stabilization. Constantly going through the process maps and procures approvals for changes and is involved in training the team to perform a specific activity. Works closely with Server Team, Lync Team and Storage and Backup team. January 2016 to February 2016: Worked with the Infrastructure Outsourcing Mobilization team assisting with the recruitment piece for Mobilization and Project Management Professionals, IT Operations Team Leads up to Sr. Managerial levels.November 2015 to January 2016: Assigned to Project Rapid Start - Engaged in Capacity Solutions for a pool of 200+ resources. Show less •Part of Laoag Recruitment Operations' Core Team. Establishing business on a recruitment sourcing standpoint for the launching of Ilocos Norte Delivery Center.•Sub Lead for Accenture Operations recruitment events. This includes handling recruitment activities across all channels for BPO Workforce, Consulting Workforce and Corporate Functions.•Has been part of the BPO Entry Level Hiring Team ever since; focusing on the Different Media channels•Develops effective relationships accross all levels in Recruitment, ensuring that requirements are clearly understood and service levels are met•Responsible for organizing/holding recruitment events Off-site to effectively target areas where potential candidates may be found to meet entry level demands.•POC for strategic newspaper print ads coordination to effectively utilize the form of media including the effective utilization of Job Boards like Jobstreet.•Handled campus-related initiatives for BPO Entry Level hiring where the real challenge was and still is finding the right talent factoring in the competition between industries/companies and the supply of prospective candidates.•POC for Career Fairs/Job Fairs in almost all the major Colleges and Universities as wells as in Malls within Metro Manila but not limited - being cost efficient but not compromising relationships with Organizers/vendors and ensuring to hit targets in all initiatives.•Acquired databases for Operations perusal and established good relationship with the POC's of each University as well as event organizers.•Create Job Fair reports/analytics which are to be presented during Quarter reviews in order to track the key metrics and look at areas of improvement.•Screened candidates via phone and set their interview schedules, whenever necessary. Show less

  • Mobilization Analyst (Project Management Officer)

    Dec 2016 - Aug 2018

  • Mobilization Associate (Project Management Officer)

    Nov 2015 - Nov 2016

  • HR - Recruitment Sourcing Associate

    Sept 2011 - Nov 2015
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  Hammerjack

  Aug 2018 - Jan 2020

  Project Coordinator

  - Responsible for onboarding new and existing clients/customers with their Agentbox CRM.- Handled multiple projects from standard to complex deals.- Liaised with internal and external stakeholders to successfully manage migration and/or transition of the client's database.

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  Merck Group

  Jan 2020 - Nov 2022

  • Transformation Manager

    Sept 2021 - Nov 2022

  • Project Management Officer

    Jan 2020 - Aug 2021
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  WTW

  Nov 2022 - May 2024

  Business Support Team Supervisor − Project/Program Management