Vamshi Kumar Barla

Experience

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  TransDyne IT Services

  Sept 2006 - Jun 2010

  Medical Transcriptionist

  Delivered high-quality medical transcription services for US-based healthcare organizations, ensuring compliance with HIPAA regulations and maintaining accuracy in documentation. Conducted regular audits and quality assessments, implementing corrective actions to improve overall process accuracy and performance. Acted as the Single Point of Contact (SPOC) for client issues, managing escalations and fostering strong relationships with stakeholders.

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  Genpact

  Sept 2010 - Aug 2020

  Operations Manager

  Led operations at the Hyderabad site, managing a team of approximately 150 FTEs with 4 Front-Line Managers, overseeing programs in Insurance Policy Management, Claims Management, Subrogation, and Master Data Management. Spearheaded the end-to-end process for master data creation and maintenance, ensuring compliance with service level agreements (SLAs) and data governance standards. Championed continuous improvement initiatives utilizing Kaizen principles to foster a culture of ongoing enhancement, resulting in increased operational efficiency and team engagement yielding a productivity increase of 40% and revenue of $200k. Implemented Lean Six Sigma methodologies (DMAIC & DFSS), conducting Root Cause Analysis and FMEA to identify process inefficiencies and develop actionable solutions, achieving a 30% increase in process efficiency and an estimated $100k in revenue impact. Developed and executed change requests through Master Data Governance (MDG), enhancing data quality, consistency, and operational efficiency, maintaining the TAT of 99% against the target of 95%. Managed change management initiatives using the models like ADKAR, ensuring stakeholder engagement and smooth transitions during project rollouts. Established and monitored key performance indicators (KPI’s) to assess operational performance, driving accountability and facilitating continuous improvement initiatives. Conducted regular performance reviews and implemented development plans to cultivate future leaders within the organization. Acted as a key liaison between internal & external stakeholders, external vendors, managing escalations and facilitating communication throughout the transition process. Show less