Paul Taylor MBA MSc CMgr FCMI FCICM

Experience

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  Countrywide Freight Group Ltd

  Jun 2000 - Mar 2004

  Credit Controller

  • Responsible for the companies Ireland Operations credit: 480+ live/active accounts• Ensuring debtors adhere to payment terms by pursuing overdue debt using telephone, fax, letter, email and meetings if necessary • Withdrawing service & recommending account closure as a last resort• Setting up accounts and payment terms (Standard terms- 30 days end of month)• Minimise potential bad debt risks• Recommendation and preparation of accounts for litigation• Resolving queries and recognising areas for improvement in all departments• Designing procedures and methods of tracking improvement in weak areas (Customer Service etc) which would affect cash flow• Monitoring self-performance through improvement in the DSO/Debtors days• Responsible for up to 2 credit controllers: including training & supervision Show less

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  Vodafone

  Mar 2004 - Sept 2006

  Senior Credit Controller

  • Design and implementation of Credit monitoring systems including the preparation and management of monthly and weekly Credit reports• Collection, management and reconciliation of OGC & Corporate accounts (Standard terms 14 days: consumer & 30 days date of invoice SME/OGC/Corporate): 2600+ live accounts & various “High Maintenance” accounts• Application and negotiation of collections criteria relating to the OGC contract to suit current procedures within NICS and de-centralised departments • Account allocation & management of funds including management of relevant control accounts• Design and implementation of new procedures to improve collection and reporting• Tracking new procedures and recommending changes where applicable• Negotiation, implementation and application of commercial/business credit referencing • Withdrawing service & cancellation of contracts: Preparing files to pass to relevant Debt Collection Agencies• Managing customer queries and preparation of files on internal/external customers’ legal matters• Organising and designing Credit Control training/refresher course to develop and improve skills within the department• Minimise potential bad debt risks by pro-actively managing delinquent accounts• Writing off un-collectable/uneconomical accounts and reporting on fraud/identity theft issues Show less

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  Irish Institute of Credit Management

  Jan 2005 - Dec 2012

  Member

  Member

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  Architectural Hardware Ltd

  Sept 2006 - Jul 2007

  Credit Manager

  • Design and implement a Credit Manual/Policy • Set credit strategies for the coming year and targets for measuring performance• Manage Northern and Southern Ireland ledgers: 1200+ Accounts• Account allocation & management of funds including management of relevant control accounts• Manage the Credit Control accounts/admin team: 4+ FTE including writing job descriptions & personal criteria• Interview and recruit new staff and liaise with the Directors on company structure• Recommend staffing levels commensurate with the changing business environment• Issue legal proceedings against debtors: negotiate with DCA’s and solicitors• Reduce and extend Credit Limits for existing and set for new accounts • Write off uncollectible and/or statute barred debt• Implement procedures relating to all aspects of the business that affect timely collection of company monies• Implement time saving equipment to increase productivity• Source, negotiate and supervise the implementation of Electronic Billing with excellent long term savings to the company Show less

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  Lynas Foodservice

  Jul 2007 - Sept 2020

  Head of Credit & Risk

  Lead the Credit Department contributing to overall company objectives of sales growth and achieving more profitable sales.Responsible for growth by pro-active Account Management, Post-sale Customer Service, Collections, Debt Recovery and Litigation, Departmental HR including all aspects of recruitment and ongoing management.CICM Commercial Credit Team of the Year 2017 – FinalistICMT FMCG Credit Team of the Year 2017 - Winner

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  Chartered Institute of Credit Management (CICM)

  Jun 2018 - now

  Vice Chair and Treasurer Jan 19 - Mar 20

  • Chairman - Merseyside and North Wales Branch

    Mar 2024 - now

  • Learning Support Coach

    Oct 2019 - now

  • Chairman - Northern Ireland Branch

    Feb 2017 - May 2023

  • Member of Advisory Council

    Jun 2018 - Jun 2020
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  Taylored Credit Management Limited

  Feb 2019 - Aug 2022

  Managing Director

  Established to support a wide client portfolio in driving sustainable improvements and utilising systems to drive sales and profit. Provides credit and customer service team training, consultancy services, business coaching, recruitment services and retention strategy development. Chartered Institute of Credit Management support coach from levels two to five. • Initiated lucrative joint ventures with other industry leaders, including other training companies, solicitors and debt collection agencies. Transformed potentially competitive relationships into ones of mutual benefit. Key Assignments:• Utility Providero Developed talent acquisition and retention strategies, supporting this company in turning around an excessively high staff turnover, particularly regarding new staff. Tailored recruitment advertising process, introduced a telephone interview stage, developed better targeted questions and introduced a pre-start training session. This enabled screening of a large pool of candidates whilst reducing the number of face-to-face interviews. • Belfast-based Company:o Supporting the owner of this business in navigating potential growth and diversification opportunities. Assessed business cases and advised on both acquisition offers and opportunities. Identified significant contract issues and enabled the client to avoid losses. Show less

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  United Utilities

  Dec 2020 - Aug 2023

  Collections Manager

  Manage 220+ FTE across 2 Operational sites including an Operational Excellence Team tasked with Process and Continuous Improvement across multi-disciplinary specialisms focusing on cash collection, court and enforcement action, vulnerable customer support and affordability, commercial, insolvency. Created, implemented and delivered a best in class, award-winning Apprenticeship programme at scale.My role was to direct all aspects of the Domestic (3.5m customers) and Commercial (18,000 customers) collections functions, leading change to quickly improve cash collection considering reputation, regulation and difficult economic and trading environments. Reporting to Board Level with influence into into strategy, customer service, incident management and billing teams. Show less

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  BES Utilities

  Aug 2023 - Mar 2024

  Associate Director - Collections

  Direct collections activity and strategy with a customer focus to grow more profitable sales.

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  DCB Legal Ltd

  Apr 2024 - now

  Head of Operations