Abigeal Adepoju

Experience

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  Agricmedia Communications Limited

  Sept 2016 - Jan 2018

  KYC Analyst

  Key Accomplishments: ↠ Revitalized KYC processes at Agric Media Communications Limited, an innovative Agri-tech organization with a comprehensive presence in production, processing, agribusiness value chains, and value additions.↠ Enhanced KYC accuracy by introducing comprehensive procedures, aligning meticulous customer due diligence with regulatory requirements, and fostering compliance within the dynamic landscape of sustainable environment and agricultural best practices.↠ Played a pivotal role in minimizing potential risks by proactively identifying and addressing KYC challenges, contributing to a significant reduction in fraudulent activities and reinforcing the risk management framework within the realm of global food security initiatives.↠ Championed a culture of thorough customer due diligence, maintaining an exceptional track record of KYC documentation accuracy, and promoting a robust risk management ethos in alignment with the organization's commitment to sustainable agricultural practices.↠ Collaborated effectively with cross-functional teams to address KYC complexities, providing strategic insights that not only improved compliance measures but also facilitated synergy between departments engaged in various facets of agribusiness value chains and value additions.↠ Pioneered innovative solutions in KYC operations, introducing process optimizations and leveraging technology enhancements within the dynamic context of Agri-tech, resulting in a notable reduction in processing time and increased overall efficiency, furthering the organization's mission in global food security. Show less

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  Sterling Bank

  Feb 2018 - Sept 2022

  KYC Analyst

  Key Accomplishments: ↠ Led optimization of KYC processes at Sterling Bank PLC, reducing onboarding time by 20% through the implementation of efficient customer due diligence procedures, resulting in improved customer experience and compliance.↠ Developed and executed comprehensive risk assessment strategies, successfully identifying and mitigating high-risk customer profiles. Proactively contributed to preventing financial fraud, resulting in a 30% decrease in potential fraudulent activities.↠ Maintained detailed records of customer information and due diligence findings, achieving a 98% accuracy rate in KYC files. Recognized for consistently meeting and exceeding internal and external audit standards, ensuring compliance with regulatory requirements.↠ Collaborated effectively with legal, compliance, and internal audit teams, leading to the swift resolution of KYC-related concerns. Established streamlined communication channels, significantly enhancing cross-departmental collaboration and compliance awareness.↠ Initiated and conducted impactful training sessions for colleagues, improving their understanding of the latest KYC policies, procedures, and regulatory updates. Acknowledged for fostering a culture of continuous learning and compliance excellence within the KYC department at Sterling Bank PLC.↠ Efficiently managed 85 daily calls, handling order placements and addressing escalated cancellations, while concurrently building customer rapport through friendly and genuine service, resulting in a remarkable 79% increase in customer retention. Show less

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  Topaz Care and Support

  Nov 2022 - now

  Support Worker

  Key Accomplishments: ↠Elevated personal care standards, ensuring optimal health and hygiene practices and earning recognition for consistently fostering positive well-being.↠Proactively tailored care plans, resulting in significant improvements in individuals' health and overall contentment. Innovated dynamic group activity programs, promoting independence and fostering a more engaged community.↠Showcased culinary expertise by meticulously planning, preparing, and serving nutritious meals for 10 clients daily, surpassing dietary expectations.↠Cultivated robust interpersonal relationships, employing excellent communication skills to connect with and support individuals in need.↠Empowered clients to pursue diverse hobbies and leisure activities, contributing to a notable increase in overall fulfillment. Spearheaded impactful quality improvement initiatives, enhancing personal care services and elevating user experience. Show less