Pam McEowen

Experience

• 

  InFocus

  Jan 1996 - Jan 2000

  Program Manager

  Led cross-functional project teams to design, manufacture and market low cost, high volume projectors.

• 

  American Express

  Jan 2000 - Jan 2016

  Led product management for the internal open source Cloud platform (Platform-as-a-Service/PaaS, Infrastructure-as-a-Service/IaaS) that hosts 500+ applications serving card members and merchants.• Led the strategic implementation of hybrid Agile development methodology across eight teams which was used to build out a new open source Cloud platform hosting 6,000 virtual machines.• Led 10 and supported 12 releases which introduced 200+ new features/services to improve Cloud platform availability, reduce time to market and optimize cost.• Executed a customer communications plan which included 50 events and trained 2,500 resources about the benefits and features of the Cloud products which supported 500+ applications moving onto the platform. Show less Provided operational support for Global Utility applications that enable critical services to be delivered to card members and call center representatives.• Developed strategic direction for Disaster Recovery (DR) Operations which resulted in the approval of $1.1M to staff a new organization to improve global DR readiness.• Led global team of 80 resources to attain a high level of system availability for critical enterprise middleware utilities that manage millions of card member and merchant transactions.• Defined strategic direction and gained senior leadership approval to centralize managing system access for 3.5K vendor resources which resulted in reducing risk and cost. Show less Managed multiple vendor partners to deliver end user computing, voice and data network services to 10K internal customers. Lead initiatives to improve infrastructure services, availability and project delivery. • Led an outsourcing transition project which migrated $15M of IT services and 200 staff from American Express to HP/AT&T in support of the Global Travel Business.• Reduced cycle time for project requests by 50% (from 12 weeks to 6 weeks) by negotiating a solution that provided dedicated vendor partner resources and managed like requests as a program. Show less Led 90 staff to provide end user computing, server, application and network support to 10K internal Travel customers located in US, Canada, Mexico and Argentina. • Achieved $1.4M of cost saves and avoids for the Business through process re-engineering, in-sourcing work, redeployment and sale of assets in 2008.• Grew customer base from 7K to 10K by leading the migration of Canada, Mexico and Argentina based customers from IBM and Business support to my standardized support model.• Achieved “exceeding expectation” level of performance for Service Level Agreements and Customer Satisfaction for three years. Show less

  • Director - Enterprise Cloud Platform

    Jan 2013 - Jan 2016

  • Director - Enterprise Utility Operations

    Jan 2011 - Jan 2013

  • Director - Site Services

    Jan 2009 - Jan 2011

  • Director - Operations

    Jan 2006 - Jan 2009

  • Director - End User Computing

    Jan 2005 - Jan 2006

  • Director - Governance

    Jan 2002 - Jan 2005

  • Project Manager - Director Assistant

    Jan 2000 - Jan 2002
• 

  American Express

  Jan 2017 - now

  Program Manager

  Leading cross-functional, complex releases for the American Express private Cloud. Driving continual process improvements to improve availability, decrease cycle time and increase customer adoption.