Eleanor Hatton

Experience

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  Spokenfor

  Jun 2011 - Jul 2013

  Lovefilm.com Customer Value & Sales

  • Outbound calls on behalf of Lovefilm.com.• Maintained an excellent level of customer service.• Dealt with complaints.• Balanced a varied workload whilst meeting daily and weekly targets.• Worked well within a team and independently.• Provided additional support in supervising other team members.• Understood and satisfied customers’ needs.

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  Groundsure

  Apr 2014 - May 2020

  Repeatedly recognized for my top performance through receiving 5 company awards, achieved fast-track promotions and selected for management after demonstrating exceptional leadership skills and my ability to learn quickly. Operational management of the Residential Consultancy team, ensuring delivery against the Service Level Agreement (all work completed within 24hrs) and accountable for up to 13 direct reports.Worked alongside other heads of departments to improve processes, derive and implement time saving initiatives which improved team and company efficiency, resulting in £180K annual saving.Ensured a consistent approach to the risk assessment across the team through monthly stats and regular training sessions.Created new opportunities for promoting cross departmental collaboration through regular department demos. Responsible for the recruitment, induction and mentoring of 19 new staff members. Effective management and appraisal of team members, including performance, sickness absence and conduct issues.Compiled reports for residential properties and determined their environmental risk rating.Analysed data from historical and current mapping, from Local Authorities and the Environment Agency, site investigation and remediation reports and planning documents.Handled technical and non-technical queries on a range of issues with solicitors and the general public. Show less Provide client and in-house training on residential reports.Managing the teams day to day tasks and workload as well as providing cover for the manager when on leave.Ensuring processes are clear, and adequate training and mentoring is provided to all team members.Involved in the recruitment process, as well as ensuring that all new members of the team receive an adequate induction into the company and department.Conducting regular appraisals (twice a year) and 1-2-1’s (once a month) with all direct reports (7 in total), including the management of performance and any absences/sickness.Liaising with other departments to improve the general efficiency of the team and company as a whole Show less Reviewing environmental reports for residential property transactions.Providing a risk assessment for PlanVal Planning reports and PlanVal Highways reports.Liaising with Local Authorities and the Environment Agency in order to further assess site specific environmental risks.Maintaining a comprehensive understanding of legislative framework and key regulations/guidance in relation to contaminated land.Producing technical content for marketing use.Provide client and in-house training on residential reports.Ensuring processes are clear, and adequate training and mentoring is provided to all team members. Show less

  • Residential Consultancy Manager

    Apr 2018 - May 2020

  • Deputy Residential Consultancy Manager

    Apr 2016 - Mar 2018

  • Residential Consultant- Writers Supervisor

    Dec 2014 - Mar 2016

  • Environmental Consultant

    Apr 2014 - Dec 2014
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  Southend-on-Sea City Council

  Nov 2020 - now

  Waste Management and Contracts Officer