Joy M. Smith, PMP, CSM, SSM, SA

Experience

• 

  Chubb Group of Insurance Companies

  Jun 1999 - Mar 2016

  Partnered with five global legal and compliance offices to deliver corporate compliance projects and legal and regulatory initiatives. Prepared quarterly reports for board of directors, reflecting global legal and compliance scenarios with potential financial implication to the organization. Served as a trusted advisor to the general counsel team.Oversaw the centralization of more than 100,000 contracts enterprise-wide to assess change of controls, determine financial impact, and support the corporate merger between ACE Limited and Chubb.Provided oversight and guidance to the general counsel team for the successful completion of the annual enterprise risk management assessment.Organized and compiled legal and regulatory compliance data into effective presentations for the quarterly and annual Board of Directors meetings. Show less Effectively managed virtual and cross functional teams throughout all project phases including planning, execution, testing and deployment. Responsible for all aspects of project management including resource planning, budgeting, risk management, change control and vendor management.Delivered the Campaign Reporting project providing the necessary data and tools to properly evaluate, assess and report on key metrics in analyzing the success of marketing campaigns.Successfully converted the weekly Salesforce update into a daily process giving the marketing team access to more relevant up to date information. Managed the Salesforce Leads marketing project providing the centralized capture and maintenance of information pertaining to leads in Salesforce.Offered guidance and coaching on the usage and understanding of PMO methodologies to help ensure standardization, reduce redundancy and leverage resources. Coordinated and reported quarterly IT Governance activities regarding portfolio budgeting and planning. Show less Identified tools and techniques to analyze, reduce, control and monitor corporate risk and SOX compliance for senior management.Collaborated with senior members of General Counsel, Internal Audit and the Chief Risk Office to create the first international uniform risk management and compliance program.Led the system implementation to streamline monitoring, tracking and overall management of audits across the global organization.Worked in partnership with external and internal auditors in monitoring, testing and assessing compliance with Section 404 and Section 302 of Sarbanes-Oxley (SOX). Created training program that successfully introduced new application to global users. Show less

  • Legal Compliance and Ethics Coordinator & Project Manager

    Aug 2015 - Mar 2016

  • IT Project Manager

    Mar 2009 - Jul 2015

  • Sr Financial Control Analyst

    Aug 2006 - Mar 2009

  • Special Project Leader

    Oct 2004 - Aug 2006

  • Senior Business Analyst/Reporting Team Lead

    Jun 1999 - Oct 2004
• 

  Prudential Financial

  Jul 2016 - Apr 2020

  Served as Scrum Master on pilot teams charged with implementing agile transformation strategies across two Actuarial departments to maximize delivery of business value. Strengthened formal and informal lines of communication across key stakeholder groups.Guided teams and the organization in adopting Agile and Scrum practices to ensure successful product and project delivery of software implementations valued at $2 million.Served on Prudential’s Black Leadership Forum (BLF) and kicked off Prudential BLF’s Billion Dollar Challenge (BDC), an interactive web tool to support individuals in paying down their debts. Oversaw creation of a project plan, marketing tools, setup, and training. Forged a community partnership with nonprofit group Debt Free Ministry. Show less Prioritized and delivered cross-functional projects within the Actuarial division. Collaborated with members of Finance and IT. Conducted daily meetings, working closely with internal and external teams (up to 20 individuals) to define and execute project scopes, scheduling, communications, and resource management.Directed a multi-year, multi-million-dollar PolySystems conversion project that streamlined the actuarial valuation process.Collaborated with the Chief of Staff and HR to improve recruiting and program standards for Prudential’s signature leadership development program. Surveyed 100 participants to propose and institute changes. Show less

  • Scrum Master, Agile Enablement Actuarial

    Mar 2019 - Apr 2020

  • Project Manager, Center of Excellence Operations Team

    Jul 2016 - Feb 2019