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Taylor Postal

Taylor Postal

Senior Customer Service Associate

Followers of Taylor Postal188 followers
location of Taylor PostalCarpentersville, Illinois, United States

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  • Timeline

  • About me

    Account Manager at Paylocity

  • Education

    • McHenry County College

      2012 - 2014
      Associate of Arts (A.A.) General Studies 3.70 GPA

    • University of Illinois at Urbana-Champaign

      2014 - 2016
      Bachelor of Arts (B.A.) Mass Communication/Media Studies 3.37 GPA

      Activities and Societies: Social Media Intern at WPGU 107.1FM, Tau Sigma National Honor Society, Lambda Pi Eta National Honor Society

  • Experience

    • Sports Authority

      Sept 2012 - Aug 2014
      Senior Customer Service Associate

      Processing sales transactions, returns, and exchangesSigning customers up for our loyalty program and selling extended coverage plans on store productsFirst point of contact for those entering the store and those calling the store

    • WPGU 107.1FM

      Sept 2014 - Jun 2016
      Social Media Intern

      Facebook, Instagram, TwitterAttending station sponsored events and posting about it on social media Growing our audience and interacting with our listenersUtilizing Hootsuite

    • The Home Depot

      May 2015 - Aug 2015
      Greeter

      I was to be the first point of contact upon entering the store. By use of store knowledge and communication with other employees, I was able to direct customers to the necessary aisle for the best possible store experience.

    • Direct Performance Data

      Sept 2016 - Aug 2022
      Senior Client Services Representative

      Built and maintained strong client relationships and leveraged those relationships to better serve the customer and support new product offerings. Maintained up-to-date FCRA knowledge for prescreened advertising campaigns.Reviewed mail pieces, telemarketing scripts, and emails for compliance Assisted in Facebook Ads maintenance

    • Paylocity

      May 2023 - now
      Account Manager

      My role involves building and nurturing client relationships, ensuring their satisfaction, and helping them maximize the value of our products.

  • Licenses & Certifications

    • PBSA FCRA Certification

      PBSA
      Dec 2021

  • Honors & Awards

    • Awarded to Taylor Postal
      President's Honor List McHenry County College May 2014 Student must be taking at least nine semester hours and have a GPA of 3.75 to 4.0 based on a 4.0 grading scale.
    • Awarded to Taylor Postal
      Dean's List McHenry County College Dec 2013 Student must be taking at least nine semester hours and have a GPA of 3.5 to 3.74 based on a 4.0 grading scale.
    • Awarded to Taylor Postal
      President's Honor List McHenry County College May 2013 Student must be taking at least nine semester hours and have a GPA of 3.75 to 4.0 based on a 4.0 grading scale.