Konstantinos Makris

Experience

• 

  Piraeus Bank

  Sept 2004 - Dec 2007

  Customer Service Representative

  • Engage with customers to address inquiries, resolve moderately complex issues and provide comprehensive information about products and services.• Oversee daily operations of the Outbound Department, including the elaboration of files and applications, while ensuring adherence to company policies and standards.• Foster and maintain strong customer relationships by proactively identifying opportunities for advisory services across the Bank’s diverse portfolio.• Conduct e-banking welcome calls, presenting services and resolving any initial issues to ensure a smooth onboarding experience.• Provide inbound support through the Customer Services Line, utilizing established communication scripts and monitoring procedures to deliver consistent service excellence.• Lead regular coaching sessions and produce detailed weekly reports to enhance team performance; represent the Bank in external projects, showcasing our commitment to quality and client satisfaction. Show less

• 

  HP

  Nov 2011 - now

  • Regional role under Print Services & Solutions Organization for Italy, Middle East and African countries, facilitating strategic partnerships focused on Managed Print Services (MPS).• Directed the development and expansion of the iMPS program, collaborating with resellers and HP Sales teams to formulate strategies for meeting country quotas and driving MPS program growth.• Oversee area financials, including Total Contract Value (TCV), revenue and profitability metrics.• Tasked with surpassing sales targets within national sales organizations, implementing centrally designed initiatives and leveraging global programs to enhance local channel business operations.• Conducted comprehensive market analyses to identify challenges and address local support requests.• Established robust business governance frameworks with partner networks, managed ongoing channel activities, and led efforts to recruit new partners. Show less • Build and maintain productive relationships with MPS customers to ensure excellent customer satisfaction.• Manage customer accounts for HP MPS, driving financial outcomes, adoption, expansion, and renewal of deals.• Develop and implement customer strategies focusing on performance metrics, escalation management, and communication.• Analyze delivery requirements and contribute to customer strategic business plans at country level.• Act as Project Manager for new and renewal deals, coordinating resources for project execution.• Drive Strategic Business Reviews with MPS customers and identify incremental revenue opportunities identifying and addressing gaps with corrective actions. Show less • Build and maintain productive relationships with MPS customers to ensure excellent customer satisfaction.• Manage customer accounts for HP MPS, driving financial outcomes, adoption, expansion, and renewal of deals.• Develop and implement customer strategies focusing on performance metrics, escalation management, and communication.• Analyze delivery requirements and contribute to customer strategic business plans at country level.• Act as Project Manager for new and renewal deals, coordinating resources for project execution.• Drive Strategic Business Reviews with MPS customers and identify incremental revenue opportunities identifying and addressing gaps with corrective actions. Show less

  • Business Development Manager iMPS - Middle East & Africa

    Apr 2020 - now

  • Account Delivery Manager - Managed Services - PPS

    Jun 2015 - Apr 2020

  • Sales Account Management Specialist (SAMS)

    Jul 2009 - May 2015

  • Customer Operation TCE Lead - Greece & Cyprus

    Nov 2011 - May 2014