Andrés Cabezas García

Experience

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  OSC Telecoms & Security Solutions

  Nov 2013 - Aug 2014

  RF Engineer - (Client: Nokia)
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  ETB

  Oct 2014 - Jan 2015

  NOC Engineer
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  Claro Colombia

  Jan 2015 - Jun 2015

  NOC Engineer
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  ETB

  Jun 2015 - Oct 2015

  Network Operations Specialist

  - Troubleshoot core systems and final-mile solutions to maintain network reliability.- Address new client requirements and provide post-sales follow-up support.- Collaborate with the team to resolve network issues and optimize performance.- Implement network configuration changes to meet client requirements.- Ensure the security and integrity of network data and systems.

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  DIRECTV Latin America

  Oct 2015 - Oct 2018

  Incident Management

  Implemented a project management framework, to manage the migration of microwave equipment within the LTE network. This framework focused on activity tracking, clear ownership, and efficient scheduling. Key contributions: • Weekly Reporting Process: Established regular reporting to monitor the LTE network’s resilience, capacity, and reliability. • Incident Resolution & Compliance: Designed and implemented processes for handling end-user claims, reducing the incident backlog, improving customer satisfaction, and ensuring compliance with regulatory standards. Show less

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  Hughes

  Oct 2018 - Feb 2021

  Business Analyst (Field Services)

  Responsible for the installation and logistics systems for satellite broadband products across key South American markets, serving both retail and enterprise customers. • User Training & Onboarding: Trained key users, including third-party distributors and corporate clients, in field operations systems and incident management. • Reporting & Data Visualization: Developed a reporting solution using SQL and Tableau, reducing escalated support tickets by 90% and repair orders by 20%, while increasing technician productivity from 1.5 to 2.2 installations per day across the region. • Product Management: Defined the strategy and features for the Installation portal Platform, aligning new services with operational needs. • Audit & Compliance: Established an audit and compliance process to monitor installation, repair, and de-installation practices, improving quality control and operational integrity. Show less

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  Scotiabank

  Feb 2021 - May 2023

  Key responsibilities included: • Project Planning & Monitoring: Defined project timelines, tracked progress, and ensured alignment technical and business teams. • Enterprise Delivery Framework (EDF) Leadership: Led the implementation of fraud detection solutions across multiple platforms (GCP, Azure, and on-premises). • Dependency Management: Identified and managed dependencies, collaborated with cross functional teams to gather requirements, and create processes for the team. • Stakeholder Reporting: Managed deadlines, addressed technical constraints, explored alternative solutions, and provided regular updates to senior management for prioritization. • Security & Disaster Recovery: Oversaw access management and designed disaster recovery tests (failover/failback) to meet IT security standards. • Operational Readiness: Ensured products, projects, and releases were fully prepared for transition to operational teams. • Cross-Functional Coordination: Worked with stakeholders to manage expectations, coordinate major releases, and facilitate collaboration between engineering teams. Show less Led the implementation of a near real-time data streaming solution, integrating loyalty rewards transactions into the fraud detection framework using Kafka and microservices in a hybrid Azure environment. This project supported 7 million customers. Key responsibilities included: • Data Architecture & Fraud Analytics: Designed data mapping and database architecture to process transactions through the fraud analytics engine, significantly enhancing fraud detection capabilities. • Dual Role Leadership: Acted as both Senior Business Analyst and Delivery Lead, ensuring seamless collaboration between technical teams, operations, and business users in fraud analytics. • TSYS Migration for Fraud Technology: Managed the TSYS migration, leading multiple releases across cloud and on-premises infrastructures to enable near real-time data streaming. • Control & Compliance Protocols: Established system resilience protocols, including infrastructure monitoring (Splunk, Dynatrace), incident management integration (ServiceNow), and architecture reviews. Developed operational runbooks and incident playbooks to optimize response strategies. Show less

  • Business Solutions Lead - Delivery Manager

    Apr 2022 - May 2023

  • Sr. Business Analyst - Project Lead

    Feb 2021 - Apr 2022
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  CuraSinn

  Sept 2023 - Oct 2023

  Product Manager

  Led the first production release of the company's telemedicine-as-a-service platform, designed to connect patients with chronic cardiac conditions to specialized practitioners across Germany.

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  Wolt

  Nov 2023 - now

  Technical Program Manager

  Enjoying the challenge of driving data protection initiatives that support cross-functional collaboration between product and engineering teams. Partner closely with legal, business, and operations to ensure seamless execution and compliance.