Nghi Phuong Huynh Vo

Experience

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  Creatio - Marketing Club FTU HCMC

  Sept 2017 - Sept 2020

  Human Resources Team Member

  Creatio is the only Marketing Club at FTU HCM which organizes one of biggest Marketing competition ARENA each year for university students to join. In which I held a position of HR member for 3 years.

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  Topica Native

  Sept 2018 - Oct 2019

  English Teacher

  *English teacher and assistant

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  A.P. Moller - Maersk

  Jun 2021 - Jun 2023

  *Team Management:- Managing Customer Experience sub-team and factories performance from cargoes finished stage to customer's warehouses. - Maintaining monthly KPI and reporting to direct General Programs Director and Programs Managers.- Representing for Vietnam origin to capture client's requirements and cascading to the sub-team.*Project Management:- Content planner for Maersk One Integration Products Catalogue executed in Vietnam, Cambodia, Myanmar (OIPC) which drew the attention of over 1,000 internal interest, resulted in a new platform to be launched as a trustworthy source for internal and external reference when looking for suitable services of Maersk.- In charge of client's crucial selling scheme Back To School (BTS) from 2021 to 2023. Designed SOP and IOP for manufacturers and clients reference in terms of shipping procedures, obligated documents, noticeable lead-time. - Promoted as Focal Upselling Scheme from Q4 2022 to Q2 2023, during which period I was awarded as Upselling Champion for gaining new services for the company (inland transportation and customs house brokerage), assuring the business relationship between Maersk and client. Show less *Customer Service:- Planning, controlling and cooperating with suppliers, vendors, logistics providers, transportation enterprises to manage cargoes from Vietnam exporting to European Unions.- Corresponding with customers to provide effective solutions to satisfy their demands.*Problem-Solving:- Defining root causes to bring out the best solution to every adhoc case.- Mapping and designing a brief process for a better feasibility of customers and other stakeholders.*Communication:- Internal: direct controlling performance of relevant parties (data, operation, warehousing, trucking team,…).Supporting internal teams to resolve pending problems.- External: providing instructions to suppliers, vendors and other stakeholders to ensure smooth shipping plans.*Supply Chain Management (Suppliers, vendors, logistics cooperations, transportation providers, warehousing, customs,…)- Planning and providing weekly shipping instructions to suppliers to follow so as to meet customers’ requirements.- Guiding vendors to prepare their shipping plan and monitor the process of production lines.- Cooperating with logistics partners on vessel schedules, trucking directions complying with customers’ needs.- Planning for cargoes to be consolidated in warehouse. Managing inbound/outbound/inventory requirements.- Advising on customs, resolving requests on documentation.- Coordinating with cross functions (sales, data, operation,…) to carry out the best solution to customers.- Following up on payment process from shippers. Show less

  • Senior Supply Chain Management Executive

    Feb 2023 - Jun 2023

  • Supply Chain Management Executive

    Jun 2021 - Feb 2023
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  Adidas

  Nov 2023 - now

  Operations Specialist

  ● Managed material data on systems, on hang tag, production profile, import/export documents (AG invoice, conformity announcement, certificate of origin (C/O), contract, commercial invoice, packing list) for Vietnam SCM team.● Controlled and processed the conformity announcement apply process for sport goods like apparel, footwear and accessories.● Ensured data on systems and on hang tag is accurate, especially CR stamp.● Controlled LMD on successfully rate and investigate lost due to damage/defective/missing cases.● Followed up on delivery cost, compensation for missing/damage parcels.● Ensured an integrated, cost-effective supply chain via reports and systems input.● Managed, raised and resolved tickets in systems regarding product data, production plan and delay.● Supported team to receive, check for quantity and handle import/export documents.● Evaluated LMD performance by canvassing and evaluating service level survey results from EM as well as gathering monthly feedback. Show less