Varshitha Pailla

Experience

• 

  Amazon

  Aug 2020 - Mar 2021

  Customer Service Associate

  • Delivered exceptional customer support to 5000+ clients in 5 months via email and chat, ensuring smooth operations.• Maintained 100% accurate customer records by operating service software while exceeding time metrics.

• 

  Cognizant

  Apr 2021 - Jan 2022

  Program Analyst

  • Constructed 50+ Tableau visualizations for company data, including charts and dashboards.• Handled user accounts and permissions for 300+ end-users, establishing 15+ roles and groups, enforcing security protocols, and overseeing access control.• Collaborated with IT to maintain data compliance, including backups, monitoring, and security improving data integrity by 40%.

• 

  University of Houston

  Feb 2022 - Jun 2022

  Instructional Assistant

  • Provided support for 60 students for the Global Environment course.

• 

  C. T. Bauer College of Business (University of Houston)

  Jun 2022 - now

  Instructional Assistant

  • Collaborated with a team of 8 to provide diverse digital learning tools.• Configured 30+ courses on Blackboard and Canvas, handling content, troubleshooting, and grade management and conducted live sessions.• Used Respondus on online exam deployment and Analyzed responses from 5000+ students through online polls.• Managed 100+ course video migration to Kaltura and created 50+quizzes and 150 flashcards by working on H5P, boosting student engagement.