Shashank Wasnik

Experience

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  EA Games India Pvt. Ltd.

  May 2010 - Aug 2011

  QA Test Engineer

  Design test plans, scenarios, scripts, or procedures.Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.Document software defects, using a bug tracking system, and report defects to software developers.Monitor bug resolution efforts and track successes.Develop or specify standards, methods, or procedures to determine product quality or release readiness.Provide feedback and recommendations to developers on software usability and functionality.Monitor program performance to ensure efficient and problem-free operations.Coordinate user or third party testing.Conduct historical analyses of test results. Show less

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  IBM Canada Ltd.

  Aug 2012 - Jan 2014

  Monitor the network for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur. Work trouble tickets effectively and efficiently and that interact with engineering, field technicians, and telecommunications carriers to facilitate resolving service issues in accordance with established processes and procedures.Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices. Review and where necessary update the tracking of problems in trouble-ticketing system.Participate in the transfer of information from one shift to the next. Show less Enter commands and observe system functioning to verify correct operations and detect errors.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Inspect equipment and read order sheets to prepare for delivery to users.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Show less

  • NOC Technician

    Feb 2013 - Jan 2014

  • IMAC Technician

    Aug 2012 - Feb 2013
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  Bee Clean Building Maintenance

  Apr 2014 - now

  System Administrator

  Provide end-user support either on-site or remotely in multiple office locations across Canada.Travel to remote locations both within the Prairie Region, and other locations throughout Canada.Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices and printers.Create, update and track support tickets using the firm’s incident management tool.Facilitate computer repairs with vendors to ensure hardware is properly maintained to standards.Provide end-user support/training on new and existing applications.Participate in small operational projects within the assigned region.Update and maintain inventory records in the firm’s asset management system.Identify opportunities for innovation in client service delivery and process efficiency.Participate and engage actively in periodic team, Support Services or ITS meetings.Ability to work within flexible hours between 7:30am and 7pm. Weekend and after-hours support may be required to meet project specific timelines and goals.Move, install, set up, and configure IT equipment within our various locations. Show less