Steven Swain

Experience

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  GLL

  Jun 2013 - Jun 2015

  Senior Recreation Assistant

  Working for Greenwich Leisure Limited as a Relief Duty Manager & Senior Recreation Assistant. Within this role I was responsible for line managing a team of lifeguards and all staff when on as a Duty Manager. My role also included the day to day operations such as cash handling and set up’s of the building including maintenance of the pools which involved pool backwash procedures and pool tests. Furthermore I was responsible for the retail for the centre. This consisted of raising purchase orders, carrying out stock takes and pro-actively looking at ways in order to increase income Show less

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  Abbeycroft Leisure

  Jun 2015 - Jul 2017

  Duty Manager

  Working for Abbeycroft Leisure as Duty Manager at Bury Leisure Centre, within my role I am responsible for the day to day operations and obtain responsibility of line managing the sales team and all the staff members whilst I am on duty. The centre itself consists of a floodlit, 8 Lane, Olympic standard West Suffolk Athletics Arena and grass pitch, 4 pools with flumes, 110 station fitness studio, 3 exercise studio’s and a main hall all of which I am responsible for. In addition to this I am responsible for our apprentice team ensuring that they are following the course objective, developing them further within the fitness industry and to be there to support in any means. Further to this I have created an operation’s package to ensure the maintenance and safety of all equipment and areas in order to provide optimum service and safety to the customers and to improve standards. I have also provided the membership team with training of how to use the correct sales module in order to optimise sales, increase referral and to aid retention within the centre. Other aspects of my role include the recruitment of staff, managing all front line staff ensuring they are delivering the expected service on a daily basis, cash handling, banking and opening and lock down of the centre. Show less

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  Kwik-Fit (GB) Ltd

  Aug 2017 - now

  As a Centre Manager I manage the day-to-day operations of a busy centre to deliver great customer service, I provide leadership to inspire & motivate my team and ensure that they live and breathe the Kwik fit way. The workflow can be unpredictable. With MOT’s, services, fast-fit, fleet services, stock control and audits being just a few of my accountabilities and a turnover of £1’000’000 - they’re are no two days that are the same.

  • Manager

    May 2018 - now

  • Assistant Manager

    Aug 2017 - now