Muhammad Zaki Raihan Abdurachman

Experience

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  Indonesia Asian Para Games 2018 Organizing Committee (INAPGOC)

  Oct 2018 - Oct 2018

  Volunteer

  Manage and organize all activities related to the arrival and departure of invited guests and dignitaries. And also handling the arrival and departures of athletes from many countries. And making sure they got the best service.

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  SMK Islamiyah Ciputat

  Jun 2021 - Jun 2021

  English Teacher

  • Taught English to 10th and 11th graders of Islamiyah Ciputat Vocational high school. Teaching vocabulary and conversation in English on a daily basis that is in line with their major (Computer, Accounting, and Culinary Art) • Conducted administrative tasks namely creating lesson plans, monitoring student progress, checking attendance, grading for assessment, organizing, and managing documents. • Prepared and delivered engaging and interactive lessons. • Assessed student learning and provided feedback • Conducted an IELTS test to see the English Proficiency of Vocational High School students to prepare them for work in the future Show less

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  International Studies Club

  Jun 2021 - Feb 2022

  President

  • Coordinated activities and organizational development. • Executed deliberate decisions and implemented the best work program with all levels of the organization's central management. • Accomplished other duties and responsibilities deemed necessary according to the interests and development of the organization. Programs that have been held, as follows: ISC Diplomatic Course, Weekly Discussion, Language Club, SDGs Implementation, Debate Competition, ISC Webcamp 2021

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  Freelance

  Oct 2021 - Jan 2022

  Freelance Translator

  Translated academic documents from Indonesian to English with accuracy and cultural sensitivity.

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  SMK Islamiyah Ciputat

  Dec 2022 - Dec 2022

  English Teacher

  •Taught English to 12th graders of Islamiyah Ciputat Vocational high school. Teaching advanced vocabulary and conversation in English on a working basis that aligns with their major (Computer, Accounting, and Culinary Art) to prepare them for work after graduating from school. • Conducted administrative works tasks making lesson plans, monitoring student progress, checking attendance, grading for assessment, organizing and managing documents. • Prepared and delivered engaging and interactive lessons. • Assessed student learning and provided feedback Show less

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  International Language Program (ILP)

  Mar 2023 - Jun 2025

  Freelance English Teacher

  •Taught English to 3rd graders in Red 5 class and 5th to 6th graders in Blue 2 class. Teaching basic vocabulary, grammar, and conversation in English on a daily basis. • Conducted administrative tasks namely creating lesson plans, monitoring student progress, checking attendance, grading for assessment, organizing and managing document. • Prepared and delivered engaging and interactive lessons. • Assessed student learning and provided feedback

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  Wiraswasta

  Apr 2023 - Oct 2025

  English Teacher
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  WWF Indonesia

  Jul 2023 - Dec 2023

  • Helped company secured three top-tier hires for Coordinator, Staff, and Director positions through thorough background checking and cultural fit assessments.• Facilitated interview schedules efficiently, ensuring seamless communication with candidates and People and Culture representatives.• Accompanied People and Culture representatives during candidate interviews, enhancing the evaluation process.• Documented the results of psychological tests conducted on candidates, providing detailed reports for decision-making.• Coordinated recruitment activities, addressing any concerns and maintaining transparency with stakeholders.• Developed self-learning materials titled “English@Work WWF Indonesia” for employees, fostering continuous professional development. Show less

  • Audit, Risk and Compliance

    Nov 2023 - Dec 2023

  • People and Culture

    Jul 2023 - Nov 2023
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  Lembaga Bimbingan Belajar Primagama

  Jan 2024 - Nov 2024

  SNBP Consultant
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  GAOTek Inc.

  Mar 2024 - May 2024

  Human Resources Intern

  • Created and published engaging job advertisements on LinkedIn, attracting a diverse pool of applicants.• Proactively sourced and identified exceptional talent to fill key roles, enhancing the team’s capabilities.• Responded promptly to applicant inquiries, ensuring a positive candidate experience and efficient communication

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  IGT Solutions

  Apr 2025 - Aug 2025

  Customer Service Associate

  • Handle inbound and outbound inquiries regarding visa applications for various countries as part of the VFS Global project.• Assist customers with inquiry about appointment bookings, required documentation, and application procedures, ensuring clarity and compliance with embassy guidelines.• Maintain high-quality customer service standards through clear communication, professionalism, and empathy.• Document interactions using internal Salesforce systems, ensuring accurate case tracking and follow-up.• Coordinate with internal teams to resolve complex or escalated issues efficiently, in line with service level agreements (SLAs). Show less

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  Concentrix

  Sept 2025 - now

  Advisor I, Customer Service

  - Provide customer support for Temu, handling inquiries and issue resolutions through email communication across various areas including promotion, account, payment, event, logistics, and refund cases.- Deliver clear, accurate, and solution-driven responses to enhance Temu’s customer experience and uphold service quality standards.- Coordinate with Quality Evaluators (QE) and Team Leaders for special or escalated cases requiring customized handling.- Collaborate with Temu’s in-house and cross-functional teams to resolve complex issues effectively and ensure comprehensive solutions.- Consistently meet performance metrics in email volume, accuracy, and turnaround time, maintaining professionalism and empathy in all communications. Show less