Meruany Soriano

Experience

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  Wingate Wyndham Hotels

  Dec 2006 - Aug 2008

  Front desk clerks works directly with the public, often in the hospitality industry or in a related field. These professionals are often the first impression that anyone has of a business, in the Hospitality Industry. The position as a front desk clerk, it's important that you be able to work well under pressure and maintain a consistently pleasant and professional personality when communicating with the public. My specific responsibility were: Customer Service, Computer Functions, Problem Solving, Front Desk Presentation but most importantly, the care, attention and best service possible to each Guest staying in our hotel. Show less

  • Housekeeping Supervision

    Jan 2007 - Aug 2008

  • Front Desk Attendant

    Dec 2006 - Jan 2007
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  Andrews University

  Aug 2008 - May 2013

  •Outbound calls to the University Alumni to collect the annual funds for the students and University •Provided the alumni with current information about the university •Updated data with funds collected entry • Maintained the School of Health Professions website• Prepared and managed heavy calendars; schedule conference rooms, assist with meetings • Optimized research, collect data, and enter into database • Recorded prospective student data and advise on procedures

  • Annual Funds Collector

    Aug 2009 - May 2013

  • Assistant to the Dean of the School of Health Professions

    Aug 2008 - Dec 2012
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  The Renaissance Marriott Hotel

  Mar 2011 - Aug 2011

  Hospitality intern

  • Sales & Marketing- Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans and marketing future ideas. • Human Resources- The experience in this department was immensely useful. The Human Resources leaders are responsible for managing all recruitment, hiring, benefits, training and implementing employee relations at their properties. They partner with leadership teams to create and support the hotel’s strategy, ensure the hotel is hiring the best talent and enable associates to be successful in assisting our guests. • Front Desk Office- Welcoming, pleasant and caring are the specific duties and responsibilities of a front desk agent. Responds to a wide variety of guest requests by Accurately Assessing the guest needs and requests and then adding staff recommendations and touches to Achieve maximum customer satisfaction while complying with all Four Seasons' policies. • Reservations- Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. • Operation Management- in the operations department entails en efficient job description; it is one of the most significant jobs in the industry. Hotel operations managers oversee the entire operations of a lodging establishment. Operations include human resources, housekeeping, security, public relations, food service, sales and finances. It is the hotel operations manager's job to deal effectively Show less

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  A&C Brokerage

  May 2013 - Apr 2014

  Brokers Administrative Assistant and Office Receptionist

  • Answered and screened incoming phone calls; Make outgoing client calls• Managed client insurance claims• Created new policies for insured clients• Facilitated monthly payment collection from clients to corporations• Translated and revise translated documents• Office admin tasks including opening/ closing register, office maintenance, archive organization

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  Columbia University in the City of New York

  Feb 2015 - now

  Executive Administrative Coordinator

  Executive Assistant to Vice President • Meetings and events provisions.• Preparing reports and financial data.• Supporting appointments and engagements for other Project Managers staff.• Customer relation. • Strong computer and Internet research skills.• Flexibility, excellent interpersonal skills.• Project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. • Sensitivity with any confidential matter, it is a must and truly essential to maintain a level of privacy with any construction---development contract information Show less