Hannah Flory (Ferguson)

Experience

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  MSU Theatre Scene Shop

  Jan 2013 - May 2016

  Team Manager

  * Responsible for teams of 2-4 individuals.* Relayed instruction and delegated tasks for construction projects of varying sizes.* Reported progress and/or delays to the supervisor intermittently. * Assisted in project planning and brainstorming.

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  Springfield Gymnastics and Aquatics Center

  Jan 2014 - May 2016

  Gymnastics Instructor

  * Leader of several weekly classes of up to 8 children ranging from ages 2-12. * Responsible for creating class curriculum and tracking progress.* Practiced behavioral management and team building.* In charge of navigating conversations with parents and children.

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  Starbucks

  Jun 2016 - Aug 2019

  Shift Supervisor / Coffee Master

  * Planned, implemented, and supervised weekly coffee tastings at two different stores to further partner and customer education.* Improved partner relations by 15% through active listening, encouragement, and coaching.* Responsible for cash management confidentiality, inventory, staff and customer supervision, and store safety education and leadership.* Trained 10 new and returning partners on store procedures, policy, and customer connections using a variety of teaching tactics and morale maintenance.* Created and organized a social media page for the store to improve customer connection with partners. Show less

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  ZakLabs

  Mar 2017 - Oct 2019

  Administrative Assistant / Prop and Costume Architect

  * Designed and created a variety of props and costumes for personal and business commissions. * Improved customer response rate from 85% to 95% by reviewing customer feedback and creating a weekly task list.* Expanded social media presence by over 50% by strengthening content, monitoring audience reception and adding accounts to 3 new applications.* Streamlined the process of receiving and scheduling commissions by creating separate receiving emails.* Created and managed computer organizational tools to track progress, expenses, and client information.* Scheduled monthly team meetings to discuss progress, company growth and project budgets. Show less

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  Nestlé Coffee Partners

  Oct 2019 - Dec 2022

  Senior Inside Sales Account Representative

  * Lead Sales initiatives for each of our Holiday promotions and tracked progress across our team by utilizing fun and engaging reports. * Cold-call and email outreach to current accounts to support their business needs and strategize on profitable expansion and engagement. * Serve as dedicated internal support for a field sales team of 10 passing new business leads and customer needs on as necessary. * Streamlined the ISAR teams daily processes by creating a list of helpful reference tools; thus cutting down info search time by 80%. * Support my team through "work from home" by bringing laughter and positivity to my team with funny presentations, themed meetings, and surprises mailed to their homes. Show less

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  AFPA American Fitness Professionals & Associates

  Nov 2022 - now

  Health and Wellness Coaching Student

  Currently a certified nutritionist through AFPA (2023). I am finishing my certification for Holistic Health and Wellness Coaching with the intention to coach individuals and groups on better health and lifestyle choices for optimal wellness.

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  SUSTAINABLE RENTON

  Jan 2023 - now

  Vice President

  I accepted the volunteer position of VP at Sustainable Renton in 2023. I'm thrilled to work with a non-profit that focuses jointly on food equity and reducing waste. The work is never done with a non-profit, but I will do my share to make sure that our organization continues to provide low-barrier resources to those in need while treading as lightly on Mother Earth as possible.