Naysan Saberian

Naysan Saberian

Junior Test Analyst

Followers of Naysan Saberian468 followers
location of Naysan SaberianWelwyn Garden City, England, United Kingdom

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  • Timeline

  • About me

    Service Desk Lead at British Land

  • Education

    • Verulam School

      2001 - 2008

      Activities and Societies: Duke of Edinburgh Bronze Award A-Levels - Product Design, Computing and Sociology.GCSE's Grade A-C including Maths, Resistant Materials and ICT.

    • University of Hertfordshire

      2008 - 2012
      BSc Information Technology 2:1

      3 year degree including 1 year industrial placement

  • Experience

    • PayPoint plc

      Jul 2010 - Jul 2011
      Junior Test Analyst

      Responsible for handling all product additions, changes and removals from PayPoint terminals, including configuration changes, functional and UAT testing. Standardised and documented repeatable processes.

    • Willmott Dixon

      Sept 2012 - Dec 2014
      IT Management Trainee

      Gained experience in various IT domains including Desktop Support, Infrastructure (Networks & Servers), Business Intelligence, Development (Agile), Project Management (Prince2), Business Analysis, Application Support, and Database Administration, through a series of structured placements.

    • Navitas

      Jan 2015 - Jul 2017

      Supervised the support team, provided technical guidance to ensure the delivery of exceptional customer service and seamless business continuity, keeping in compliance within the SLAs and SOPs.Optimised IT operational procedures and provided technical expertise for projects involving business stakeholders. Delivered IT support to internal staff from 30 distinct business units in the UK and Europe. Investigated and implimented permanent solutions to recurring incidents.

      • Technical Support Lead

        Mar 2016 - Jul 2017
      • Technical Support Engineer

        Jan 2015 - Mar 2016
    • Baha'i World Centre

      Aug 2017 - Nov 2023
      Service Desk Manager

      Managed and developed the support team from a variety of backgrounds and cultures to come together and deliver a world class IT service to all 1000+ colleagues and external collaborators. Led significant change management programmes including transformation of the EUC stack and on-premise platform migration to the cloud.

    • British Land

      Nov 2023 - now
      Service Desk Lead
  • Licenses & Certifications

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Sept 2023
    • Certified Scrum Master

      Scrum Alliance
      Jun 2011
    • ITIL Foundation Certificate v3

      BCS, The Chartered Institute for IT
      Dec 2012
    • Green IT Foundation Certificate

      BCS, The Chartered Institute for IT
      Apr 2013