Naysan Saberian

Experience

• 

  PayPoint plc

  Jul 2010 - Jul 2011

  Junior Test Analyst

  Responsible for handling all product additions, changes and removals from PayPoint terminals, including configuration changes, functional and UAT testing. Standardised and documented repeatable processes.

• 

  Willmott Dixon

  Sept 2012 - Dec 2014

  IT Management Trainee

  Gained experience in various IT domains including Desktop Support, Infrastructure (Networks & Servers), Business Intelligence, Development (Agile), Project Management (Prince2), Business Analysis, Application Support, and Database Administration, through a series of structured placements.

• 

  Navitas

  Jan 2015 - Jul 2017

  Supervised the support team, provided technical guidance to ensure the delivery of exceptional customer service and seamless business continuity, keeping in compliance within the SLAs and SOPs.Optimised IT operational procedures and provided technical expertise for projects involving business stakeholders. Delivered IT support to internal staff from 30 distinct business units in the UK and Europe. Investigated and implimented permanent solutions to recurring incidents.

  • Technical Support Lead

    Mar 2016 - Jul 2017

  • Technical Support Engineer

    Jan 2015 - Mar 2016
• 

  Baha'i World Centre

  Aug 2017 - Nov 2023

  Service Desk Manager

  Managed and developed the support team from a variety of backgrounds and cultures to come together and deliver a world class IT service to all 1000+ colleagues and external collaborators. Led significant change management programmes including transformation of the EUC stack and on-premise platform migration to the cloud.

• 

  British Land

  Nov 2023 - now

  Service Desk Lead