Courtney Staloch

Experience

• 

  OakLeaf Surgical Hospital

  Jan 2009 - Jan 2012

  Performance Improvement Director

  Designed, developed, and implemented an effective quality management program. Provided direct management of regulatory compliance (Joint Commission, CMS, and State of Wisconsin). Created Board-driven quality infrastructure including methods of organizational goal identification, risk assessment, engagement of medical staff, and incorporation of data-based decision-making. Improved performance on publicly reported surgical care measures (HOP-QDRP) by 27%

• 

  Allina Health

  Feb 2013 - now

  Apply Lean principles to drive waste and variation out of healthcare processes and promote adoption of standard work practices. Coach staff, managers and directors through knowledge transfer and adoption of Lean Thinking, Problem Solving and Continuous Improvement. Use standard framework for managing improvement projects and act as a consultant and an educator. Provide improvement support in the form of training and facilitation of improvement projects. Support deployment of Lean Management System to departments and units in the four hospitals of Allina Health’s North Region. Coached team that achieved 71% improvement in quality of care for Mental Health patients in the Emergency Department setting, while reducing length of stay by 24 minutes. Show less Applied Lean Management Principles and tools to improve daily operations and deployment of strategy. Provided organizational leadership with data analysis and coaching on improvement methodologies and project management. Utilized A3 thinking to improve clinical and operational processes aligned with Allina Health’s strategies. Deployed daily management huddles to 22 departments, resulting in the implementation of 117 employee improvement ideas in the first 6 months of operation. Collaboratively designed and implemented a set of tiered safety huddles that provide a daily opportunity for concerns identified by front line staff to escalate to local leaders, through regional leaders, and all the way to Allina Health System’s executive team by 10:00 a.m. each morning. Show less

  • Risk Manager

    May 2021 - now

  • Manager - Quality, Safety, and Risk (Interim)

    Aug 2020 - May 2021

  • Quality Improvement Advisor

    Dec 2019 - Aug 2020

  • Performance Improvement Advisor

    Oct 2018 - Dec 2019

  • Patient Registration Manager (Interim)

    Oct 2018 - Dec 2018

  • Performance Improvement Advisor

    Nov 2011 - Oct 2018

  • Staffing Office Manager

    Feb 2013 - Dec 2013