Alex Osipowich

Experience

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  United States Navy

  Jul 1989 - Feb 2010

  Operations Specialist

  In the command and control center of the ship, received raw tracking data and processed it into a format for display to be used for decision making.

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  ITT Excellis

  Aug 2011 - Apr 2013

  Network Administrator

  Network Administration: Installed, configured, and maintained base’s computer network systems for 1K+ users across the base. Operated and maintained three classifications of network system; one unclassified network system, one secure US military network system, and one coalition forces network system. Specialized in Cisco 3750/3550 series switches for the migration of base-maintained networks to civilian-maintained networks to allow for greater capability and functionality. Employed Cisco Call Manager to create VOIP accounts for authorized users. Maintained and updated diagrams for network configuration. ◦ Tracked network layout to gain deeper understanding of the layout and environmental conditions of the network installation. Surveyed users to identify opportunities to improve overall network operations. ◦ Established and built a switch and router rack for the purpose of testing to support growth and development of networking skills. Show less

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  West Safety Services (Formerly Intrado)

  Oct 2013 - Feb 2017

  Voice NOC Technician

  Voice Network Management: Monitored the national 911 emergency call network, including Voice over Internet Protocol (VOIP) systems, and provided real time response to remote support requests for troubleshooting and repair, of telecommunications circuits. Ensured the correct distribution of 911 calls to Public Safety Answering Points (PSAPs). Collaborated with telecommunications carriers to ensure connectivity of voice circuits that comprised the 911 network. ◦ Gained expertise with Empirix, Call Detail Records (CDRs), Information Exchange Networks (IENs), and Hewlett Packard Open View monitoring application. Show less

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  SAIC

  Feb 2017 - Apr 2021

  Network Technician

  Network Services: Supported GSA network operations and monitored GSA networks to ensure safe and reliable operation. Worked with local support team to resolve issues in connectivity. Monitored and responded to alarms and contacted onsite personnel and telecommunications personnel to restore network systems. Connected network devices to temporary environments for remote configuration and prepared for shipping. Configured, shipped, and installed routers and switches. Troubleshot and reconfigured installed equipment to overcome problems inherent to the operational limitations of the equipment. ◦ Shipped and received over 700 networking devices over a two-year period, and installed over 90 network switches and routers. ◦ Managed change requests cases submitted to the network operations center (NOC) team for resolution, providing key input to meetings to guide decision-making process on change requests. Show less

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  Leidos

  Apr 2021 - Jan 2024

  REMOTE TECHNICAL SUPPORT: Troubleshot connectivity and network performance issues, implemented change requests, and ensured system security and reliability while clearing support tickets from the country’s 8K users. Provided primary high-level technical support to the Civil Aviation Registry Electronic Services (CARES) website and supplemental support to the relegated system, Integrated Airman Certification and Rating Application (IACRA), that was replaced by CARES. Used the Remedy Ticketing System. Solved technical problems and issues that were unclear to lower tier specialists and required deeper technical knowledge. Employed analytical thinking, strategic planning, organizational skills, leadership, communication, and technical expertise.CHANGE MANAGEMENT: Attended scrum meetings to collect data about new and existing features, known issues, and upcoming development. Cultivated skill with the Prosci ADKAR model for facilitating change, in which ADKAR stands for awareness, desire, knowledge, ability and reinforcement. Analyzed the impact of new or proposed changes for effectiveness in program operations and procedures. Influenced behaviors, attitudes, and norms in support of adoption of change initiatives. Developed technical solutions in collaboration with internal experts using deep analyses combined with an understanding of end product impact. Recommended program improvements to enhance operational efficiency. ◦ Achieved a zero-complaint record over a 14-month period with no management interventions or rework. ◦ Created an atmosphere of friendliness, focused on responding to customer needs with empathy and efficiency. This resulted in resolving their issues quickly and professionally. ◦ Completed LinkedIn courses on change management and began a Change Management Certification program at Amberton University. Show less Systems Analysis: Conducted change management meetings as a member of the Change Management Team. Used ServiceNow Ticketing System to manage change requests. Verified all change requests were approved for implementation and would not negatively impact other working systems. Leveraged knowledge and experience of policy to answer questions related to change requests and advise change owners on submissions. Employed change methodology principles, feedback, and lessons learned to inform recommendations. Discussed pending changes to the General Services Administration (GSA) network. Led weekly engineering review boards, change prioritization boards, and planning reviews weekly over an 18-month period. ◦ Provided key recommendations to management regarding the use of Change Management tickets to reduce response times for 8K+ GSA clients, held change management task owners accountable for late responses to change requests, and reduced response times to more manageable workloads. ◦ Completed Information Technology Infrastructure Library (ITIL) 4 Foundation training, which established a complete operating model for continuous improvements of technology-enabled products and services. Show less

  • Software Specialist Tier III

    Oct 2022 - Jan 2024

  • Business Systems Analyst

    Apr 2021 - Oct 2022