Sisekelo Cele

Experience

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  Touch IT Networks

  Mar 2021 - Jun 2021

  Network Support Engineer

  Responsibilities:-----------------➤ Advanced Troubleshooting: Handle escalated network issues, identifying and resolving complex connectivity problems, and minimizing downtime for customers.➤ Network Optimization: Continuously monitor network performance, identify bottlenecks, and implement solutions to enhance network efficiency and speed.➤ Manage and implement QoS policies to prioritize traffic and ensure the best possible user experience.➤ Documentation and Reporting: Maintain comprehensive records of network configurations, troubleshooting procedures, and performance metrics.➤ VLAN segmentation, Routing and Switching. Show less

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  Huawei

  Sept 2023 - Sept 2024

  Core Network Engineer

  PACKET SWITCH-------------------➤ Performing operation and maintenance activities.➤ Performing the daily, weekly, and monthly routine health check and backups.➤ Maintain updated LLD designs of the PS Core network.➤ Faults resolution related to SGSN, GGSN, MME, PGW, IMS, PCRF, HSS.➤ Preparation of MOP (Method of Operation) for all network change activities.DATA ANALYSIS-----------------➤ Fraud report analysis with revenue Assurance.➤ Performance Management and reporting- Manage/Track KPIs and make sure their reporting is proper.➤ CHR performance analysis.➤ Analyzing network performance data and making recommendations to improve network performance. Show less

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  Eswatini Electricity Company

  Sept 2024 - now

  Research Assistant