Sara Starr

Experience

• 

  Dell Perot System

  Jun 2005 - Mar 2012

  Scanning and Imaging Specailist

  Prior to Nelnet, I spent seven years working at Dell Perot Systems (now NTT Data), focused on warehouse organization, scanning policy information, and documenting processes.

• 

  Nelnet

  Apr 2012 - Jun 2023

  Creating and facilitating trainings for Document Services, Total and Permanent Disability (TPD) Call Center and Processing, and Consumer Services (Firstmark) Call Center and Processing as well as their new system Velocity; creating and updating job aids, work guides, and program protocols; attending and facilitating meetings; identifying trends and recommending solutions.Other noteworthy items: Skilled in leading nGage, Managing the Moment, Empathy Fatigue, and Mentor Skills; spent time on a motivation committee for teammate engagement. Show less

  • Global Training and Development Supervisor

    Dec 2019 - Jun 2023

  • Facilitation Lead

    Jan 2019 - Nov 2019

  • Training Facilitator

    Mar 2016 - Dec 2018

  • Total and Permanent Disability Team Lead

    Apr 2014 - Feb 2016

  • Document Services Intake Specialist

    Nov 2012 - Mar 2014

  • Document Services Specialist

    Jul 2012 - Oct 2012

  • Document Services Representative

    Apr 2012 - Jun 2012
• 

  Lincoln Lutheran Middle/High School

  Jun 2023 - now

  Events Director and Advancement Associate