Christopher Modd

Experience

• 

  Diebold

  Jul 1999 - Jan 2015

  Responsible for providing technical and administrative support to large National Financial Accounts. Also facilitated communications between both internal and external customers in order to effectively and efficiently drive technical issue identification and problem resolution as it relates to service and implementation for my assigned accounts.• Worked with appropriate Regional Operations Center (ROC) to ensure calls are dispatched and being handled per Service Level Agreement (SLA). • Interfaced directly with technicians, Strategic Account Team, branch, ROC and divisional associates to maximize customer uptime and minimize repeat and chronic problems • Escalated excessive response and repair times to ROC, Area Service Manager and Strategic Account Team • Ran and analyzed reports and took necessary corrective action to manage repeat calls and reduce units down • Communicated any process design problems experienced in the account through identified processes • Responsible to implement and maintain key processes within their area of responsibility • Helped manage technical performance of the account in order to meet or exceed established performance goals • Facilitated appropriate escalation on service issues • Recommended various ways to resolve issues and to improve customer satisfaction to the account team and Business Teams Show less Service Sales Representative for the largest service organization in the US for Banking Equipment including ATMs and Physical and Electronic Security. Representative and consultant for Service Contract customers regarding their maintenance, cash handling, and alarm montioring needs. Generate new business to existing and new service contract accounts. Troubleshoot service related issues my customers may have to quick resolution. Negotiate new and current contracts for maintenance service for Diebold and third party manufacturer's ATM and banking equipment. Show less

  • Account Performance Coordinator

    Aug 2014 - Jan 2015

  • Customer Relationship Representative

    Jan 2011 - Aug 2014

  • Regional Service Representative

    Mar 2009 - Mar 2011

  • Senior Services Marketing Specialist

    Mar 2007 - Mar 2009

  • Service Sales Representative

    Jun 2004 - Mar 2007

  • Major Account Representative

    Jul 1999 - Jun 2004
• 

  Zimmerman Steel

  Feb 2016 - May 2022

  Business Deveopment

  Since 1995, Zimmerman Steel has provided our customers with innovative solutions over a broad spectrum of industries. Combining our extensive variety of fabricating equipment with years of experience and craftsmanship, our team provides custom fabricating and welding to even the most exacting specifications. Responsibilities focused on expanding current customer base and developing new lines of business to increase recurring monthly revenues. Develop customized customer solutions through a consultative and partnering approach.- Partnering with clients for their steel and other metal fabricating needs. - Creating solutions for our customers in the Oil & Gas, Waste Water Environment, Transportation, Material Handling, and multiple other industries including Highway, Military, & Truck Trailers- Uncover business opportunities while managing current projects- Trade show coordinator- Material estimating for RFQs- Coordinate communications between clients and production- Managing development of new company websiteZimmerman Steel is a proud supplier to the Utica and Marcellus Shale Region Show less

• 

  Jet-Lube

  May 2022 - Mar 2023

  Business Development Manager

  Jet-Lube is a global-recognized manufacturer of lubricants and compounds for oilfield, industrial and water well markets. Its’ high-performance products withstand moderate to extreme environmental conditions and fit many application needs within industry. Since 1949.Jet-Lube focuses strongly on producing high-quality anti-seizes & thread lubricants, cleaners & degreasers, drilling compounds, extreme pressure greases, extruded gasket compounds, food grade products, OCTG Products, open gear lubricants, sealing compounds, thread sealants, valve injectable packings, valve lubricants, water rehabilitation products and wire rope lubricants & oils. Show less

• 

  M J Painting Contractor Corp.

  May 2023 - now

  Business Development Manager

  Established in 1970, M J Painting Contractor, Inc. is a nationwide corporation, providing top-quality industrial coatings, sand blasting, ultra high pressure and industrial cleaning services. We professionally service the natural gas industry,oil refineries, as well as big & small commercial and industrial accounts. In addition to our professional coating, we provide Right of Way maintenance for pipelines and utilities.Our work is currently featured across the United States, including Kansas, Montana, New York, New Jersey, North Carolina, South Carolina, Michigan, Indiana, Ohio, Pennsylvania, Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Connecticut, and West Virginia.Our expert teams are certified in Sand Blasting, Epoxy Coatings, Plural Component Application-SPC, Industrial, Commercial & Architectural Painting, and more. Show less