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Kati Evangelista Perez

Kati evangelista perez

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location of Kati Evangelista PerezKitchener, Ontario, Canada
Phone number of Kati Evangelista PerezView Mobile No.
Followers of Kati Evangelista Perez749 followers

  • Timeline

  • About me

    Customer Experience Leader | MBA Candidate

  • Education

    • Escuela nacional preparatoria 1 - unam

      -
      High school diploma 12

    • Lazaridis school of business & economics at wilfrid laurier university

      2023 - 2025
      Master of business administration - mba

    • Wilfrid laurier university

      2015 - 2019
      Honours bachelor of science psychology and neuroscience / business management option 4

      Activities and Societies: LOCUS 6

  • Experience

    • Brinker international (maggiano's)

      Jan 2010 - Jun 2012
      Trainer

      Implemented a training program that resulted in trainee achieving success in accordance with company policies. Reduced annual turnover costs.

    • Plasticity labs

      Sept 2016 - Sept 2017
      Research assistant

      Conducted research activities including in-context fieldwork, interviews, surveys on subjects with various age groups. Collected and analyzed data, and maintained accurate records of interviews, safeguarding subject's confidentiality.

    • Wilfrid laurier university - behavioural neuroscience lab

      Sept 2018 - Aug 2019
      Research assistant

      Run experiments on human subjects and animal models, collected and analyzed data in SPSS and R software. Presented research results at Southern Ontario Neuroscience Association (SONA) May 2019

    • Wilfrid laurier university

      Jun 2019 - Sept 2019
      Lab technician - neuroscience facility

      Supervised and monitored the behavioural facility, recording and maintaining database records of different research projects/studies, and ensuring that the facility complies with all guidelines and standards.

    • Applyboard

      Feb 2020 - now

      - Directly mentor, support, and supervise Customer Success Teams. - Own and be evaluated based on team-specific metrics. - Contribute to the creation of tools and processes necessary for team scalability, ensuring their readiness for success. - Collaborate with all customer-facing teams (PR, CX, Sales,) to guarantee a seamless customer journey on ApplyBoard. -- Collaborating closely with Engineering and Product teams to prioritize customer issues and ensure that ApplyBoard develops the most optimal product for our customers.- Support to define performance measurement systems. Show less

      • Customer Experience Team Lead

        Oct 2021 - now

      • Application Decisions Knowledge Expert, UK

        Jul 2021 - Oct 2021

      • Senior Admissions Coordinator, UK

        Mar 2021 - Jul 2021

      • Customer Experience Coordinator, CAN

        Feb 2020 - Mar 2021

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Kati Evangelista Perez
      Faculty of Science Dean's Honour Roll, 2018-1019. Anthony J. Clarke, Ph.D. Dean, Faculty of Science Feb 2020 The dedication to my studies, plus a great deal of hard work, has resultedin a Grade Point Average of 10.00 or higher. In recognition of the excellent GPA, my name will be added to the Dean's Honour Roll. The Honour Roll will be framed and displayed outside of the Dean's office andposted to the Faculty of Science web page.

  • Volunteer Experience

    • Volunteer

      Issued by HackerNest on Feb 2020
      HackerNestAssociated with Kati Evangelista Perez

    • Community Association Volunteer

      Issued by Huron Community Association on Mar 2014
      Huron Community AssociationAssociated with Kati Evangelista Perez