Anthony Troxell

Experience

• 

  Disneyland Resort

  Jan 2008 - Aug 2008

  Attractions Host

  I was an operator on the Finding Nemo Submarine Voyage and Buzz Lightyear's Astro Blasters at Tomorrowland, where I would quickly and efficiently work the attractions and provide Guest Service while also supplying a great experience to the Guests I'd interact with. I would also work crowd control during fireworks shows and parades, and just generally be a great cast member to deal with.

• 

  Bell Techlogix, Inc.

  May 2010 - Dec 2017

  In April of 2016, I moved from a supervisory position to a training and documentation position at Bell. In this role, I have been updating documents, submitting requests for knowledge base updates to the clients I have worked with, and training new analysts that come on board our team. I manage a team of technical and customer service analysts, managing their hours and overtime, and fielding customer service complaints and forwarding any appropriate issues to the client. I also am involved in interview and hiring practices, as well as disciplinary and termination practices. I worked as a technical analyst doing helpdesk support to agents calling in. I did basic troubleshooting to mobile devices, Windows-based computers, and tablets. Additionally, I spent time at the reception area, working with the reporting team, setting up wireless networks off-site, and doing a bit of desk side support.

  • Training and Documentation Specialist

    Apr 2016 - Dec 2017

  • Help Desk Supervisor

    Sept 2012 - Apr 2016

  • Tier 1 Support

    May 2010 - Sept 2012
• 

  USIC

  Dec 2017 - Oct 2018

  Digital Locator

  Use software to locate cables and pipes, see if they are underground or above ground. Software used is a mixture of proprietary, Google Earth, Google Maps, and other online map software. Must meet productivity goals for tickets per hour.

• 

  Andromeda Galactic Solutions

  Dec 2018 - now

  Over the past few years, I've unintentionally started becoming the "voice" of the company, first through Social Media, then by being the proofreader/editor of our press releases, and then taking on email marketing. So I'm now slipping into this role. Managing the social media accounts for Andromeda and their products, like FlexePark or Cirrostyle. I also help clients set up their social media accounts, advise on how to use said accounts, and help out in other areas like content creation for our websites, and testing our products.

  • Director Of Communications

    May 2022 - now

  • Social Media Manager

    Dec 2018 - now
• 

  Lore Link

  Apr 2021 - now

  Social Media Manager

  Major duties have included growing our social media accounts, including creating a presence on new platforms like BlueSky, editing and publishing the monthly Lore Link newsletter, and assisting with weekly Twitch streams, mostly as a moderator but occasionally as a guest.