Anthony Troxell

Anthony Troxell

Attractions Host

Followers of Anthony Troxell150 followers
location of Anthony TroxellIndianapolis, Indiana, United States

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  • Timeline

  • About me

    Social Media Manager, Andromeda LLC. Maker, Troxell Builds. Owner, Troxell's Trading Post.

  • Education

    • Manchester College

      1995 - 1996
    • Ivy Tech Community College

      2016 - 2017
      Business Administration and Management, General

      I spent a year as a student at Ivy Tech, working part time on my Associates Degree in Business Administration. After a year, my focus shifted, but I did leave on the Dean's List, with 22 credit hours and a 3.813 GPA.

  • Experience

    • Disneyland Resort

      Jan 2008 - Aug 2008
      Attractions Host

      I was an operator on the Finding Nemo Submarine Voyage and Buzz Lightyear's Astro Blasters at Tomorrowland, where I would quickly and efficiently work the attractions and provide Guest Service while also supplying a great experience to the Guests I'd interact with. I would also work crowd control during fireworks shows and parades, and just generally be a great cast member to deal with.

    • Bell Techlogix, Inc.

      May 2010 - Dec 2017

      In April of 2016, I moved from a supervisory position to a training and documentation position at Bell. In this role, I have been updating documents, submitting requests for knowledge base updates to the clients I have worked with, and training new analysts that come on board our team. I manage a team of technical and customer service analysts, managing their hours and overtime, and fielding customer service complaints and forwarding any appropriate issues to the client. I also am involved in interview and hiring practices, as well as disciplinary and termination practices. I worked as a technical analyst doing helpdesk support to agents calling in. I did basic troubleshooting to mobile devices, Windows-based computers, and tablets. Additionally, I spent time at the reception area, working with the reporting team, setting up wireless networks off-site, and doing a bit of desk side support.

      • Training and Documentation Specialist

        Apr 2016 - Dec 2017
      • Help Desk Supervisor

        Sept 2012 - Apr 2016
      • Tier 1 Support

        May 2010 - Sept 2012
    • USIC

      Dec 2017 - Oct 2018
      Digital Locator

      Use software to locate cables and pipes, see if they are underground or above ground. Software used is a mixture of proprietary, Google Earth, Google Maps, and other online map software. Must meet productivity goals for tickets per hour.

    • Andromeda Galactic Solutions

      Dec 2018 - now

      Over the past few years, I've unintentionally started becoming the "voice" of the company, first through Social Media, then by being the proofreader/editor of our press releases, and then taking on email marketing. So I'm now slipping into this role. Managing the social media accounts for Andromeda and their products, like FlexePark or Cirrostyle. I also help clients set up their social media accounts, advise on how to use said accounts, and help out in other areas like content creation for our websites, and testing our products.

      • Director Of Communications

        May 2022 - now
      • Social Media Manager

        Dec 2018 - now
    • Lore Link

      Apr 2021 - now
      Social Media Manager

      Major duties have included growing our social media accounts, including creating a presence on new platforms like BlueSky, editing and publishing the monthly Lore Link newsletter, and assisting with weekly Twitch streams, mostly as a moderator but occasionally as a guest.

  • Licenses & Certifications

    • Email Marketing Certification

      HubSpot Academy
      Nov 2023
      View certificate certificate
    • Email Marketing Certified

      HubSpot
      Oct 2021
    • Social Media Certified

      HubSpot
      Jan 2021
    • Social Media Marketing

      HubSpot Academy
      Feb 2023
      View certificate certificate