Adrian Hill

Experience

• 

  PSAV

  Feb 2013 - May 2015

  Technical Lead

  ● Responsible for accurate and timely setup, operation, and breakdown of technical equipment as per clientspecifications.● Troubleshoot technical issues and resolve problems quickly within a fast paced deadline driven environment.● Build\deploy new workstations (desktop & laptop PC's).● Subject Matter Expert mentoring new hires and training technicians on all floor activities, technical set up, andservice expectations.

• 

  Encore

  May 2015 - Feb 2022

  Technical Supervisor

  ● Provide PC and Mobile support, diagnosing, troubleshooting, and resolving client issues withhardware maintenance, installations and upgrades.● Setup secure WiFi, LAN, and VoIP networks, leading client/server configuration andperformance-tuning of crucial infrastructure to ensure seamless business operations.● Install, repair, and setup printers, devices, and computer peripherals.● Build and maintain a positive relationship with internal and external clients, partners, and vendorsensuring operational efficiencies.● Directly lead teams of up to 20 technicians to set up, strike, and run client events withinestablished timelines.● Achieved top Customer Satisfaction Rating of 9.8/10 five years in a row consistently exceedingclient expectations and providing 5 Diamond level customer service. Show less

• 

  ReliaQuest

  Feb 2022 - now

  • Architect, maintain, and optimize customer SIEM environments• Customization and Design of Datamodels, various knowledge objects, and security log integrations into Splunk.• Integrate on-premises and cloud technology logs into Splunk, ensuring logging levels and parsing are consistent with requirements for security monitoring• Lead and assist in data quality and integrity initiatives within customer SIEM environments.• Perform core Splunk and related app upgrades & regular health checks detailing status/growth metrics• Management of log source collection utilizing syslog, Windows forwarding, APls, and more• Complete various data quality projects including, but not limited to, environment-wide Splunk Common Information Model (CIM) Compliance, licensing usage determinations and optimizations, and data integrity checks for parsing and timestamping discrepancies.• Perform optimization and normalization of logs including filtering, aggregation, and Regex-based parsing• Execute patch and vulnerability management, upgrades, and health checks on security systems• Provide environment maturity assessments and recommendations.• Perform system administrative task in Linux and Windows environments Show less

  • Senior Security Engineer

    Feb 2024 - now

  • Security Engineer

    Feb 2022 - Mar 2024