Jes Merrick

Experience

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  Mercer County Community College

  Jan 2008 - Jan 2009

  Summer Camp Counselor

  - Supervised and ensured well-being of children at camp- Helped plan and run sports and other camp activities for attendees- Participated in child/leader bonding activities

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  William Paterson University

  Jan 2009 - Jan 2009

  Language Lab Assistant

  - Assisted students with operation of lab resources- Supervised students while enforcing lab usage policies and lab equipment- Followed lab opening and closing procedures and secured lab at end of each day

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  Walt Disney World

  Jan 2010 - Jan 2011

  Entertainment Cast Member

  Meet and Greet PerformerSpecial Events Performer- Balanced quality interactions with efficiency and timeliness- Upheld the legendary Walt Disney company service standards- Maintained character integrity at all times

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  Unicard Systems Pty Ltd

  Feb 2012 - Jun 2016

  Administrative Support Technician

  - File and manage daily and monthly register sales totals and monthly meter readings for printers and copiers - Ordering and keeping a supply of paper, toners, binding supplies, lamination supplies - Copy shop duties including cash and credit card transactions, answering phone calls and offering support for copying and printing, comb and thermal binds, lamination - Daily maintenance of photocopiers and printers

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  Victoria University

  May 2016 - Mar 2022

  - Log and maintaining records of interactions and resolutions in CRM- Author, develop, maintain and schedule communications in accordance with brand and style guide- Build, author, maintain and schedule eDMs and SMSes- Analyse and perform relevant data extracts and contact uploads for communications systems requirements- Produce relevant reports based on effectiveness of outbound communication- Author, update and maintain knowledge base articles on RightNow (Oracle Service Cloud)- Follow and comply with relevant policies, procedures, brand and style guides- Communicate and liaise with internal and external stakeholders- Organizing and adapting timelines to complete tasks within specific timeframes Show less • Create and maintain knowledge bases articles.• Create communication templates and web design for targeted student audiences using HTML and CSS.• Managing the sending and maintaining compliance with al; eDMs and SMSes sent from two platforms.• Maintain University CRM and communication databases including incident management, automated workflow and escalation processes.• Provide expert advice in communications systems work area and related functions.• Provide support service to communication system end-users and stakeholders, including triage and resolution of complex incidents.• Analyse and perform relevant data extracts and contact uploads for communications systems requirements.• Apply specialist knowledge and undertake communication systems work that requires a high level of creativity, planning and design.• Liaise effectively within and across organisational units and staff beyond the immediate unit to gather information, stay informed, and contribute to the requirements of the organisational unit and keep others informed of relevant issues/activities.• Responsible for completing communications systems functions within specified timelines and schedules.• Contribute to the evaluation of current student lifecycle systems and related system interfaces.• Responsible for identifying issues and contributing to/implementing improvements in policies, procedures and practices in areas relevant to their role. Show less

  • Senior Student Communications Officer/ Senior Support Officer, Student Communications Systems

    May 2019 - Mar 2022

  • CRM Communications Administrator

    May 2016 - May 2019
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  Side Yard Honey

  Jan 2021 - now

  Beekeeper

  In this role, I am responsible for the wellbeing and upkeep of 6 – 9 hives within the apiary and duties overseeing honey and wax production and extraction.- Managing and monitoring the health of the hives - Regularly inspecting colonies to ensure healthy bee populations- Recovery of breakaway swarms- Construction, maintenance & upkeep of physical hive structures- Extraction and commercial preparation & packaging of honey and wax- Managing social media presence- Assisting with sales and distribution- Writing and assisting with presentations Show less