Victoria Feinstein

Experience

• 

  Faena Hotel + Universe

  Jan 2011 - Apr 2011

  Lobbyist

  Recepción. Atención y asesoramiento a huéspedes y clientes del hotel. Reservas

• 

  Nuss Buenos Aires Soho

  Apr 2011 - Sept 2013

  Supervisión de tareas del equipo de Recepción. Armado de horarios & designación de francos. Asignación de habitaciones. Selección de personal. Coordinación & armado de nuevas tareas. Implementación de nuevos procedimientos. Coordinación y supervisión de tareas de Housekeeping. Ventas. Manejo de reservas, grupos, corporativos, free sales, eventos. Atención al huésped. Conserjería. Atención telefónica. Ventas. Reservas. Check ins/outs. Manejo de caja. Facturación.

  • Front Desk Manager

    Sept 2012 - Sept 2013

  • Front Desk Recepcionist

    Apr 2011 - Sept 2012
• 

  Despegar.com

  Sept 2013 - Oct 2015

  Segmento Hoteles. Responsable del contacto comercial con las cuentas a cargo. Desarrollo y aplicación de prácticas comerciales para obtener precios competitivos, cupos y disponibilidad de habitaciones. Planificación estratégica de incorporación de nuevas cuentas y productos. Asesoramiento, mantenimiento y fidelización de cuentas a través del desarrollo de estrategias comerciales. Propuestas y proyectos para traccionar las ventas en determinados destinos, a través de presentaciones & workshops. Viajes y planificación de agenda. Establecimiento de sólidas relaciones con los partners para conseguir mejores condiciones. Show less Segmento Hoteles. Contratación, incorporación y desarrollo de nuevos alojamientos a la plataforma. Análisis de destinos y sets competitivos. Entrenamiento a nuevos alojamientos en el uso de la extranet para la carga de tarifas, disponibilidad y promociones. Contacto comercial con los alojamientos. Preparación de campañas para los partners con foco en Actualizaciones, Disponibilidad y Paridad. Chequeo del contenido de los alojamientos en la plataforma. Manejo de quejas de los alojamientos, asistencia al departamento de Customer Service & Operaciones. Establecimiento de sólidas relaciones con los partners para conseguir mejores condiciones. Show less

  • Ejecutivo de Cuentas

    Sept 2014 - Oct 2015

  • Analista de Producto

    Sept 2013 - Sept 2014
• 

  Bumeran.com

  Oct 2015 - Dec 2019

  Key Account Manager

  Gestión y desarrollo de cuentas clave. Desarrollo y presentación de propuestas comerciales a medida. Negociación de acuerdos comerciales con foco en incremento de revenue y promoción de nuevos servicios. Análisis y reportes de performance. Acciones de seguimiento & fidelización. Detección de nuevas oportunidades de negocio y ampliación del portfolio de clientes. Colaboración en la gestión de cobranzas.

• 

  Piano

  Jul 2020 - Nov 2020

  Account Manager LATAM

  Delivering value to a portfolio of 40 media clients by providing day-to-day account management and operational support retaining and growing client accounts:- I operate as the lead point of contact for assigned client accounts- Responsible for building strong and long-lasting relationships as their trusted contact translating to retention and revenue growth- Responsible for training and guiding clients configuration and maintenance of our platform to suit their business needs and deliver ongoing value- Monitor client performance on the platform to share best practices and identify new business opportunities that result in ongoing value delivery, and identification of expansion opportunities- I serve as a secondary contact for inquiries and bug fix requests, collaborating with technical engineering team to deliver solutions- Management of high impact requests or escalations to completion; ensuring timely delivery of service- Identify and define internal management processes and tools that strengthen our ability to deliver to clients- Maintain communication within and across functions internally, reporting on the progress of initiatives and client activities with a focus on identifying product development or documentation opportunities- Create and share client case studies that exemplify successful and unique use and performance of our platform- Detect up-selling and business opportunities Show less

• 

  Oasis

  Nov 2020 - Nov 2022

  As Americas Senior Reservations Manager I report directly to a Global Sales Director, with a team of 8 Global Account Managers distributed between Buenos Aires and London. I distribute my tasks between improving the overall conversion of the Global Account Managers Team and making sure that Oasis Collections conversion across the Americas Region stays at a high level and results are being achieved across each market. My main responsibilities are: being the point of contact and liaison, between the Supply and the Sales Teams. Carry out supply-demand match ongoing exercises with Supply Team Members. Support the Global Account Managers Team daily with relevant questions/doubts according to the Region. Conquer the training and onboarding of new Team members. Handling daily reservations with an extra eye on group requests and VIP inquiries. Be in charge of the approval process of each booking for the region, focusing on the client's requirements being met and transferred to our system; as well as completing all the details for the subsequent processing of invoices (purchase orders, supplier registration, billing details, etc.). Make sure each team member is being helped and getting the attention needed. Being precise, eager and detail-oriented in order to help the team members. Exposing how internal and external processes can be improved. The tasks I carried out as a Senior Global Account Manager are also maintained. Show less As a Senior Global Account Manager, I report directly to a Global Sales Director, with a team of 5 Global Account Managers distributed between Buenos Aires and London, plus 2 people in Operations & Sales Back Offices in Buenos Aires and the US. My main responsibilities are: Supervise Teamwork. Focus on building and transmitting best practices to the Team. Assigning tasks. Training the Team. Understand current gaps along with ideas and new ways of tackling Oasis Collections destinations. Act as the Regional Specialist of the Americas; helping to breach the gap between supply and demand in order to improve the current conversion. The tasks that I carried out as Global Account Manager are also maintained. Show less Founded in 2009, Oasis pioneered the "Home Meets Hotel"​ concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services. Beyond the home, Oasis helps guests get the most of out of their stay with insider tips and can't miss spots in their city guides, as well as exclusive perks like access to local gyms, private members clubs and more. The Oasis portfolio includes over 2,000 homes in over 25 destinations worldwide.As a Global Account Manager, I support Oasis Collections in building and maintaining partnerships with corporate clients globally, working with both new and existing clients to increase our bookings volume.My goal is to work with a view to achieving my personal and business targets; and to translate the wishes of the customer into increasing sales. Main responsibilities:Handle and efficiently manage booking requests for multiple destinations across the globe.Understand customer requirements/needs and respond accurately and efficiently to their requests.Take the client/partner through the process from initial inquiry to the confirmed booking.Chase down leads and partner with the Oasis supply teams to close bookings.Drive loyalty by building strong rapport and trust with people quickly and effectively, and delivering service excellence throughout each interaction.Monitor the success of each account and manage client relationships.Establish an understanding of the business objectives of these partners and match these with the range of services of Oasis Collections to maximize business opportunities. Show less

  • Americas Senior Reservations Manager

    May 2022 - Nov 2022

  • Senior Global Account Manager

    Nov 2021 - May 2022

  • Global Account Manager

    Nov 2020 - Nov 2021
• 

  Digital House

  Nov 2022 - now

  Corporate Key Account Manager