Mohamed Ashraf

Experience

• 

  Info Dot Com Systems

  May 2010 - Dec 2010

  System Engineer

  * Addressed level 1 and level 2 IT issues for end users through a ticketing system.* Created and managed Active Directory users, group policies, organizational units (OUs), and administered accounts and workstations.* Oversaw backup, restoration, and recovery operations for Windows 2003/2008 ADS and Exchange 2007 databases and file servers.* Provided support for account creations, mailbox access, and terminations within the Exchange environment.* Administered Exchange 2007 admin center and utilized PowerShell for managing DAG databases, mailboxes, distribution groups, contacts, policies, and transport rules.* Managed MS Outlook and Outlook Express administration, configuration, and backup procedures.* Monitored and ensured the installation of adequate antivirus updates on both clients and servers. عرض أقل

• 

  Canar Office Systems Company

  Dec 2010 - now

  Senior IT Infrastructure Solutions Consultant

  * Leading architecture, design, build, and run of Cloud computing focusing on application & platform technology, providing subject matter expertise for multiple Cloud vendors.* Managing release management practice & upheld IT change management standards, demonstrating thought leadership across client care, delivery performance, technology application, & people care.* Conducting research and developing proof of concepts based on Cloud technology, optimizing IT platform operations effectiveness & efficiency.* Building and configuring servers from leading manufacturers such as Dell and HP, performing tasks like RAID configuration, BIOS setup, & hardware upgrades.* Installing & configuring Microsoft Hyper-V and Failover Clustering to enhance server performance & ensure high availability for clients.* Planning, designing, and implementing solutions on the Windows Server platform, including Active Directory, DNS, DHCP, RDS, and WSUS, with a strong emphasis on troubleshooting.* Managing Exchange server implementation, configuration, migration to the latest version, and deployment of Office 365 hybrid solutions, utilizing Azure AD Connect for syncing on-premises AD user data.* Implementing email security products such as Microsoft Defender, Sophos Central Email Advance, and Barracuda Email Security, securing Office 365 environment security with DKIM, DMARC, and SPF protocols.* Overseeing customer Azure infrastructure management, encompassing IaaS, PaaS, and SaaS solutions, including resource relocation and deployment of on-premises applications.* Designing, implementing, and supporting cloud and on-premises endpoint solutions (Sophos, McAfee, Symantec, Kaspersky)* Conducting Aramco Cyber Security Assessments for SMB customers to achieve CCC compliance* Providing comprehensive documentation, knowledge transfer, and admin-level training before project signoff.* Leading IT teams across various infrastructure projects, overseeing SLAs and contract team management. عرض أقل