Candace L.

Experience

• 

  Pharmerica- Amerisource Bergen

  Jan 2004 - Jan 2007

  Certified Pharmacy Technician- Long Term Care

  Sterile Compounding, Processing of Long Term Care Facility Prescription Orders, MOT Blisterpacking, and Adhering to Special Dispensing Requirements for Narcotics

• 

  Specialty Scripts- Cardinal Health

  Jan 2007 - Jan 2009

  Certified Pharmacy Technician- Specialty Pharmacy

  Worked in clinical pharmacy across various disease states- patient counseling, benefit verification, claim adjudication, prior authorizations, and client relationship management

• 

  EMD Serono, Inc.

  Jan 2009 - Nov 2020

  Head of Patient Access and Support group for US Neurology and Immunology/Multiple Sclerosis. Responsible for operations, performance, and daily workflow of 3 teams, 5 direct report, 35 indirect reports, and 4 outsourced vendor partners. Managed a team of reimbursement and patient support specialists in an MS patient support program. Managed call center agents, copay and consignment product vendors, and field sales relationships. Customer Relationship Management- Specialty Pharmacies, Hospital Pharmacies, Vendors, and Managed Care Entities Responsible for the performance and training of specialists in assigned region. Relationship management included 10% of working hours in the field with external customers. Responsible for analysis and reporting of department metrics. Patient Case Management, Client Relationship Management, and Project Management

  • Associate Director Patient Access & Reimbursement

    Jul 2018 - Nov 2020

  • Manager of Patient Solutions & Reimbursement Support

    Nov 2016 - Jul 2018

  • Specialty Pharmacy Relationship Liaison

    Apr 2015 - Nov 2016

  • Regional Reimbursement Case Specialist

    May 2014 - Apr 2015

  • Reimbursement Case Specialist

    Jan 2009 - May 2014
• 

  Deciphera Pharmaceuticals

  Jan 2021 - now

  US Patient Support Program Lead for Deciphera Pharmaceuticals responsible for patient access, affordability, and adherence programs in rare cancer. Responsible for patient support hub, non-commercial pharmacy, PAP, and copay assistance program.

  • Director Patient Access & Reimbursement

    Jan 2022 - now

  • Associate Director Patient Access & Reimbursement Support

    Jan 2021 - Jan 2022