Zinziswa Hope Zilwa

Experience

• 

  Cape Peninsula University of Technology

  Feb 2018 - Jul 2023

  Voluntary Project Manager lecturer

  • Preparing and delivering lecturer for 1st and 2nd year students in project management, entrepreneurship, project management resources, project accounts, and operational research.• Developing curricula and course material that can be used across a number of platforms.• Collaborating with other academics and lecturers to improve teaching methods and expand the knowledge base.• Setting and grading assignments, tests, and exams.• Conducting research, and writing papers, proposals, journal articles, and books.• Staying current by reading widely and producing published work in the field. Show less

• 

  Clicks Group

  Oct 2019 - Jul 2023

  • Delegating responsibilities, supervising 21 employees, and ensuring smooth operations.• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.• Responsible for hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assessing employee performance, and providing helpful feedback and training opportunities.• Resolving conflicts or complaints from customers and employees.• Ensuring store compliance with health and safety regulations.• Developing and arranging promotional material and in-store displays.• Undertaking store administration duties such as managing store budgets and updating financial records.• Managing inventories, marketing, and store operations. Show less • Developed business strategies to raise our customer pool, expand store traffic,and optimize profitability.• Met sales goals by training, motivating, mentoring, and providing feedback tosales staff.• Completed store administration and ensure compliance with policies and procedures• Maintained outstanding store condition and visual merchandising standards• Reported on buying trends, customer needs, profits, etc.• Conducted personnel performance appraisals to assess training needs and build career paths.• Responsible for hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assessing employee performance, and providing helpful feedback and training opportunities.• Resolving conflicts or complaints from customers and employees. Show less

  • Store Manager

    Aug 2022 - Jul 2023

  • Trainee store manager

    Oct 2019 - Jul 2022
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  LPM Accountants

  Oct 2022 - Sept 2023

  Project Coordinator

  • Developed detailed project plans, including timelines, milestones, and resource allocation, to ensure projects are completed on time and within budget• Acted as the point of contact for project-related queries, facilitating communication between team members, management, and external stakeholders• Tracked project performance, specifically to analyze the successful completion of short- and long-term goals.• Maintained comprehensive project documentation, including contracts, financial reports, and client communications, ensuring all are up-to-date and properly filed.• Identified potential project risks and developed contingency plans to mitigate them, maintaining project stability and minimizing the impact on deliverables.• Organized, attended, and participated in project meetings, documenting and following up on important actions and decisions from meetings.• Assisted with the project budget, managing invoices and expenses, and collaborating with the accounting team to ensure accurate and timely financial reporting.• Coordinated resources, including staffing and technology needs, ensuring availability and optimal utilization throughout the project lifecycle. and provided regular status reports to stakeholders.• Assisted in project procurement process• Ensure standards and requirements are met by conducting quality assurance tests and assessments.• Ensure projects comply with industry-specific regulations as well as internal policies and procedures. Show less

• 

  Cape Union Mart Group

  Aug 2023 - now

  Financial partner

  • Implement the annual financial partner marketing strategy and timings• Creating an annual marketing plan, incorporating seasonal factors and key sales periods across chains• Compile a brand calendar, incorporating both above and below the line campaigns, promotions and rollout timelines across partners.• Ensure that each campaign is completed within the agreed timeframe.• Ensure that post campaign reporting is compiled and shared with relevant stakeholders.• Manage relationships with our key stakeholders internally and externally; working with brand, PR, digital, ecom teams to develop campaigns that promote the partnership’s offerings.• Manage the execution of campaigns by creative agency to ensure that each brand is always well represented in a brand appropriate way.• Maintain accurate records of partner activity and tracking of campaign performance.• Provide PCA (post campaign analysis within two weeks after campaign ends) to internal and external stakeholders outlining the campaign performance.• Assist in growing turnover through acquisition and retention of financial partner’s base: through data segmented campaigns.• Identify opportunities for growth in existing partnerships or developing new partnerships with complementary businesses or organisations.• Reviewing proposals from potential partners and selecting appropriate ones based on mutual interests and potential for success.• Establish effective and efficient processes and project manage timelines to optimise the workflow of the team.• Drive SOP to ensure consistent delivery of outputs.• Manage the setup of campaigns and post campaign results with BI and IT departments• Relationship management of internal and external resources to deliver outputs within deadline.• Ensure the partner dashboard is updated monthly• Setting up and facilitating key weekly and monthly meetings with internal and external stakeholdersCentre marketing relations for the chains Show less