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Experience

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  VIVA - Estamos de tu lado

  Jun 2005 - Dec 2007

  Jr. Broadband Engineer

  Operated and maintained Internet and Data Network for 140+ business customers nationwide with fiber optics, microwave, and wired links. Provided technical support and shared knowledge with internal and external customers on network design, failures, improvements, migrations and field engineering.• Analyzed, fixed, reported and monitored network incidents and reliability by implementing SolarWinds IP Monitor, SolarWinds Network Performance Monitor tools and installing, configuring, troubleshooting and maintaining Cisco routers and switches.• Designed and supervised installation of new services and technologies for internal/external customers by working alongside third party contractors. Configured all of devices and tested cabling, connections and services. Show less

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  Florida International University

  Feb 2008 - Jun 2010

  Served as FIU ITS Technical and Research Assistant for Florida Department of Transportation, District 6 Transportation Management Center• Provided technical support to Intelligent Transportation Systems (ITS) staff on various projects. Collected data, prepared engineering documents, reviewed and analyzed engineering plans; assuring proper documentation and quality control.• Supported implementation of 511 Florida Advance Travelers Information System by carefully testing IVR system, detecting and reporting problems/bugs in the platform, and proactively working to fix them.• Led FIU support team in implementation of I-95 Southbound Ramp Meter Project; Recruited, trained and supervised staff on data collection and field studies. Show less

  • ITS Technical and Research Assistant

    Feb 2009 - Jun 2010

  • Field Network Technician

    Feb 2008 - Feb 2009
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  Brightstar

  Jun 2010 - Apr 2017

  Homologations Engineer

  Managed product development certification and approval process; certified mobile devices through project development phase, identified areas of concern and recommended viable solutions that consistently reduced time to market and customer satisfaction.• Ran full engineering tests on mobile devices: applications, hardware, battery, signal, network interaction, protocols, games, and SW compatibility. Ensured compliance with applicable internal and external regulations, monitored quality control and met customer’s requirements.• Developed, optimized, and coordinated different tests cases with local and remote teams; streamlining processes, optimizing operations, and creating standardized procedures for device certifications and field testing.• Troubleshooted and tested SW/HW for different chipset providers and mobile operating systems; found and resolved bugs to improve performance, created test cases and provided recommendations and guidelines resulting in best practices and products.• Documented and created a database/repository of customers’ technical requirements, test cases, homologated SW, tools, and technical documentation for corporate and business partners’ use, which improved communication and data access.• Trained local and remote staff on various tools and solutions for firmware upgrades, bug reporting, log catching, and NVRAM edits, which reduced troubleshooting time and improved day-to-day operations.• Provided technical support and guidance on product development engineering and project status to: product managers, project managers, pre-sales, production, logistics, and after sales teams. Served as Subject Matter Expert (SME) for the homologated products and corresponding internal communications. Show less

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  SIGOS

  Jun 2017 - Jun 2018

  Technical Sales Engineer

  Technical and Pre-Sales Engineer for the AppEx Business Unit, providing solutions and sales support for the manual testing, automation and performance monitoring products. Provided sales and customers support for mobile testing platform by managing customer’s needs and turning them in viable solutions to grow the business.• Supported the sales team in meeting and exceeding fiscal year revenue objectives by providing high-quality technical support, trainings and know-how of the AppEx Solution.• Key player during all phases of the solution sales cycle: presales by presenting demos, proof of concepts and customers test scenarios, sales by providing the sales team the proper solution needed by customers and helping on the quoting process and after sales support by working with the project managers and implementations engineers to have right solutions in place and assisting customer with trainings, general technical support and consulting. • Assisted with the organization and collection of beta testing efforts on new product releases so helping to troubleshoot bugs and provided feedback for new or better implementations.• Maintained open lines of communication with Customers, Product Management, R&D, Engineering, and Operations staff to effectively resolve bugs and service issues to attain a high customer satisfaction with the service and solution. Show less

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  MiX Telematics

  Sept 2018 - Oct 2019

  Solutions Engineer

  Product Manager/Solutions Field Engineer supporting USA and LATAM markets by developing market introduction plans for new products and or ancillaries, provide dealer and customer training on new and existing products and running demos and POCs to help boost sales efforts. • Supported the sales team in meeting and exceeding fiscal year revenue objectives by providing high-quality technical support, trainings and know-how of the MiX Telematics solutions and services.• Worked hand in hand with Product Management team to introduce new products and solutions to the market. Ensuring that are up to standard and working as expected by developing and managing test plans.• Trained dealers and in-house staff on the services and solutions, keeping all the teams up to date on our various products to achieve higher sales, better understanding of solutions and improvement on customers support.• Understand customer requirements and communicate the business value of solving technology problems using MiX Fleet Management solution to prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for MiX Telematics Platform.• Execute the delivery of POCs for customers that have more complex use cases, to illustrate product capabilities and how they align specifically with customer objectives while building relationships with customers by serving as the technical liaison for both sales and success teams.• Communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales. Working on product enhancement requests and optimization of processes for the overall operation of the division. Show less

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  Pivot Technology Services Corp.

  Oct 2019 - Jun 2020

  Principal Services Consultant

  Services Consultant supporting the sales organization to drive revenue growth for all the Pivot Service Channels. Partnered with Sales Executives on their existing accounts or venture into new accounts, to identify pain points, complexities, and challenges, where Pivot Services can help, grow, and build long term relationships. • Assisted Account Executives (AE) to existing clients and prospects to instill confidence and establish credibility on services and products and to discover new opportunities and also by being a key contributor in development and fulfillment of RFPs, RFI and RFQs• Collaborate with appropriate Service Channel & Solution Discipline teams to develop the solution by contributing in proposal generation, maintenance and management of proposal information in a centralized repository• Coordination of costing with Service Channels and other appropriate lines of business including evaluation of risk and opportunity, and by discussing with AE, Sales and Service Channel management to establish margin and pricing• Review and developed Statements of Work (SOW) with sales and Service Channel teams to ensure a smooth hand-off to integration teams, and that all required information is provided to billing administration for accurate contract billing Show less

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  Liebherr Appliances

  Aug 2020 - now

  Product Conformity Engineer

  Develops products and service compliance policies, procedures, plans and guidelines to ensure thatgovernmental and industry regulations are met for the North and South America with emphasis on the US and Canadian markets.● Define product and services requirements to meet regulations for appliance products for residential and commercial applications; research, coordinate, and define product-related notices, labels anddocumentation.● Acts as in-house regional expert for product design in terms of safety, environmental, and performance and communication requirements that include but are not limited to EMC and radio communication.● Prepare and develop the growth into IoT and connected devices and its respective protocols.● Form strategic partnerships with associations and applicable organizations in order to clarify anyambiguities in the interpretation of regulation and product requirements.● Research, analyze, identify, select and apply applicable regulatory and industry compliance engineering concepts, approaches, techniques, criteria, standards, and codes.● Perform diagnostic procedures, measure performance, analyze and evaluate findings; create reports and share findings with appropriate stakeholders.● Perform forensic analysis of failures and troubleshoot failures in close alignment with the customerservice and sales teams.● Build and maintain relationships with other internal stakeholders, such as Quality Management, R&D,Product Management, Operations, Marketing, Sales, etc. Coaches and trains internal stakeholders onrelevant processes and procedures. Show less