Ngozi Onuoha

Experience

• 

  Fleet Technologies Ltd

  May 2012 - Aug 2012

  Software Test Engineer

  • Defined operational scenarios to test for optimal client functionality• Performed tests on developed business solutions to appraise robustness of the software• Worked in an AGILE SCRUM development team to understand new product features and administered testing prior to release

• 

  Citadel LLC

  Jun 2016 - Aug 2016

  End User Support Intern

  • Provided technical support to internal users both locally and globally by mail, phone or in person• Maintained and updated company domain within the Active Directory environment• Coordinated laptop and PC imaging projects• Provided support for remote computing via RSA servers, Cisco VPN, f5 client, and Citrix

• 

  Northern Illinois University

  Aug 2016 - Dec 2016

  Graduate Teaching Assistant

  Class: Management of Information Systems Technology• Provided tutorials to students at the graduate level individually or in groups of up to 5 to reinforce learning concepts presented in class• Conducted grading and assessment, providing timely feedback to students to support their learning

• 

  Parent Petroleum

  Aug 2016 - Dec 2016

  Junior Consultant

  • Constantly conferred with firm representative to translate business requirements into technical requirements• Created entities, relationships and dashboards within Microsoft Dynamics CRM 2016 to produce accurate information for the firm that will enhance decision making • Integrated Microsoft Dynamics CRM 2016 with SharePoint

• 

  Citadel LLC

  Feb 2017 - now

  • Technical Project Manager

    Jan 2019 - now

  • End User Support Specialist

    Feb 2017 - Dec 2018