Experience

• 

  E-zest solutions

  Jan 2021 - Sept 2022

  Selnium Automation| Javascript | Knockout JS | C# | ASP.NET Core | Entity Framework Core | MySQL Workbench | Manual Testing | HTML | CSS | Bootstrap | QA Engineer |Rest API | API Testing I am a Full Stack Developer with the utmost knowledge of Web Development and E&TC graduate having good academic record and internship experience of over 6 months and 1.8 years of experience in Software development, Quality Assurance and Manual Testing, Azure.

  • Software Developer

    Jan 2021 - Sept 2022

  • Software Developer

    Jan 2021 - Sept 2022
• 

  Infosys bpm

  Oct 2022 - now

  Senior technical process executive

  Working in IDAM(Identity Access Management) |Creating, Amending Deleting users and their roles depending uponrequests/tickets.|Work very closely with application users (internal developers andresearchers) to troubleshoot and resolve application or system issues.|Working on Incident management, and requests management.|Working with different tools like ServiceNow, DBAccessGate|Maintaining Technical documentation based on support issues.|Document each customer interaction using our dbAccessGate ticketmanagement system.|Password management, Exception tickets/request handling usingServiceNow.|Identify and propose/add improvements to technical documentation.|User account establishment and activation.|Password and account lock issue management.|User account privilege management, entitlement management and logreview.|User account deactivation and deletion.|Working on User recertification, dormant account and check audit log.|Working on Service Now ticketing tool as well as internal different ticketingtool and manage all Incident, Task, Change request and maintain SLA.|Providing support for internal project related application installation andtroubleshooting to user.|Escalate to vendor if user face any problem with application and follow up.|Reviewing pending requests on daily basis and ensuring technical solutionsprovided to end users within SLA.|Request assignment within team and follow up.|Arrange training for new joiner and support them for resolve the issue.|Attend the weekly call of team performance, Audit calls.Part of RPA (Robotic Process Automation) team to get application automated| Show less