Offoma Chiamaka

Experience

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  UCICO

  Feb 2017 - Nov 2022

  ICOLD CALLINGEMAIL HANDLINGSCHEDULINGDATA ENTRYCUSTOMER SUPPORT ● Handled over 70+ calls daily including new customers onboarding, retrieving customer data, posting relevant product pieces of information, and canceling services resulting in an 80% increase in the customer satisfaction survey.● Received an average of 80% customer satisfaction rating to date and 10% higher than the company average.● Liaised with the marketing team to optimize sales efforts and create awareness about the organization’s services to prospective clients

  • Customer Service Specialist

    Apr 2017 - Nov 2022

  • Inbound Customer Service Representative

    Feb 2017 - Jan 2020
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  Full creative Room

  Aug 2017 - Sept 2021

  Administrative Assistant

  ● Offered administrative support such as writing and editing emails, drafting memos, and preparing communications on Manager's behalf for optimum workflow.● Utilized problem-solving skills to resolve over 100 customers’ complaints and enhanced service level.● Coordinated and scheduled the purchase of real estate opportunities resulting in an increase of revenue by 30%.

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  Redefined Collections

  May 2019 - Aug 2022

  Product description/SaaS Copywriter

  ● Writing copies for all marketing and member communications, including software app copy, advertising campaigns, social media posts, and user communications[emails and push notifications● Researching client's needs and target audience to develop audience-accurate profiles /personas● Assisting graphic designers and e-commerce team to ensure copy is correct in all materials● Proofreading all projects including other copywriters' work to ensure consistent and accuracy before release . Show less

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  TRA EXCENTRic

  Sept 2019 - Dec 2022

  IT Specialist

  Key IT Qualifications & ResponsibilitiesCoached newly-hired IT specialists on advanced technical procedures.Assisted clients with diagnosis of software and hardware issues and concerns.Encouraged timely and relevant upgrades for clients’ products as necessary. Key IT AchievementsIdentified new parts-ordering solution which led to a client wait time reduction of 17% and an increase in client satisfaction by 39%Assisted IT director with administration applications, reducing workload by 19% Show less

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  Telehub

  Feb 2020 - Sept 2022

  Lead Generation /Sales Specialist

  ● Communicated with prospective and existing clients to create awareness about the available properties resulting in 60% sales closure. - Generated about 1000 quality leads for the sales department.● Generated about 1000 quality leads for the sales department.● Coordinated and scheduled the purchase of real estate opportunities resulting in an increase of revenue by 30%.● Tracked weekly, monthly and yearly performance and sales metrics thereby surpassing the set target by 70% at the end of the organizational year. Show less

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  Digital Witch Support Community

  Oct 2021 - Nov 2021

  IT Support Specialist

  1 month core internship in support skills as communication skills,problem solving,appointment setting,lead generation ,critical thinking,Scheduling and more...Good use of various CRM tools ,Gsuite,Ms office,Zendesk,Hubspot,Trello,Asana,Pipedrive,Salesforce, Kajabi,MailChimp and more

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  Trademill

  Jan 2022 - Feb 2023

  Customer Support Specialist
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  Till Carlo

  Jan 2022 - Feb 2022

  • Tech sales officer

    Jan 2022 - Feb 2022

  • Lead Generation Specialist

    Jan 2022 - Feb 2022
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  Upwork

  Jul 2022 - Oct 2022

  Freelance

  Working as a freelancer

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  LSA

  Feb 2023 - Apr 2023

  Reamote sales Professional
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  IIDE - The Digital School

  Apr 2023 - now

  Virtual intern

  - Conducting in-depth research on assigned keywords and writing SEO- friendly articles - Collaborating with the ed-tech & partnerships team to generate potential prospects- Conceptualize, create and ideate content for the Quora Marketing Team at IIDE- Creating and executing a social media marketing campaign

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  DHealth

  May 2023 - Jan 2024

  Customer Health Support Specialist
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  Camtrade group

  Aug 2023 - now

  Marketing Specialist

  - Manages all social media platforms - Creates content plan for articles,social media - Video content creation and editing - Oversee every marketing campaigns and lead generation funnels - Manages SEO,SEM, SMM team- Creates email automation using Hubspot for email marketing and lead nurturing